HVAC Customer Support Specialist

MAC HEATING AND AIR CONDITIONING; Brevard (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

MAC Heating and Air Conditioning Brevard, NC, is seeking a Customer Service Representative to be the friendly, efficient first contact for customers and to support service operations. You will handle inquiries, schedule and route technicians, and contribute to smooth daily activities.

The role emphasizes excellent communication, problem-solving, and teamwork, with duties including permit handling and training new staff to maintain high customer satisfaction.

Qualifications

• Experience using Service Titan software.
• Experience in Heating and Air Conditioning administration / office environment.
• Positive, can-do attitude and reliable work ethic.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• File and pull permits for upcoming jobs.
• Utilize Service Titan for customer information and technician routing.
• Provide accurate, complete information using appropriate tools.
• Maintain a positive, empathetic attitude toward customers at all times.
• Identify and assess customer needs to achieve satisfaction.
• Keep records of customer interactions and process accounts.

Skills

Service Titan experience

HVAC office administration

Enthusiastic personality

Education

High school diploma or equivalent

Job description

MAC Heating and Air Conditioning Brevard, NC, is seeking a Customer Service Representative to be the friendly, efficient first contact for customers and to support service operations. You will handle inquiries, schedule and route technicians, and contribute to smooth daily activities.

The role emphasizes excellent communication, problem-solving, and teamwork, with duties including permit handling and training new staff to maintain high customer satisfaction.