HVAC Customer Success & Retention Specialist

Yourairexperts; Braselton (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

HSA with company contribution

401(k) with company match

Paid time off and holidays

Employee discounts and referral 프로그램

Job summary

Clarks Heating, Air, Plumbing & Electrical in Braselton, GA is hiring a Customer Success and Retention Specialist. You will respond to digital customer requests, coordinate follow-up, assist with scheduling, and support retention efforts.

You will work with internal teams to resolve concerns and improve the customer experience. The role requires strong communication, organization, and the ability to handle multiple priorities.

Qualifications

• HVAC, plumbing or electrical industry experience preferred.
• Strong written and verbal communication skills required.
• Organized, dependable and able to manage multiple priorities.
• Comfortable learning technology and CRM systems such as ServiceTitan.

Responsibilities

• Respond to customer requests via email, website forms, digital channels.
• Coordinate follow-up and escalate when needed.
• Support scheduling for priority service calls and maintenance visits.
• Maintain accurate customer records in ServiceTitan.
• Collaborate with internal teams to resolve issues and improve retention.
• Identify opportunities to strengthen customer retention and digital processes.

Skills

Communication

Organization

Multitasking

Education

High school diploma

Tools

ServiceTitan

CRM systems

Job description

Clarks Heating, Air, Plumbing & Electrical in Braselton, GA is hiring a Customer Success and Retention Specialist. You will respond to digital customer requests, coordinate follow-up, assist with scheduling, and support retention efforts.

You will work with internal teams to resolve concerns and improve the customer experience. The role requires strong communication, organization, and the ability to handle multiple priorities.