Customer Success Specialist

Yourairexperts; Braselton (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

HSA with company contribution

401(k) with company match

Paid time off and holidays

Employee discounts and referral 프로그램

Job summary

Clarks Heating, Air, Plumbing & Electrical in Braselton, GA is hiring a Customer Success and Retention Specialist. You will respond to digital customer requests, coordinate follow-up, assist with scheduling, and support retention efforts.

You will work with internal teams to resolve concerns and improve the customer experience. The role requires strong communication, organization, and the ability to handle multiple priorities.

Qualifications

• HVAC, plumbing or electrical industry experience preferred.
• Strong written and verbal communication skills required.
• Organized, dependable and able to manage multiple priorities.
• Comfortable learning technology and CRM systems such as ServiceTitan.

Responsibilities

• Respond to customer requests via email, website forms, digital channels.
• Coordinate follow-up and escalate when needed.
• Support scheduling for priority service calls and maintenance visits.
• Maintain accurate customer records in ServiceTitan.
• Collaborate with internal teams to resolve issues and improve retention.
• Identify opportunities to strengthen customer retention and digital processes.

Skills

Communication

Organization

Multitasking

Education

High school diploma

Tools

ServiceTitan

CRM systems

Job description

At Clarks Heating, Air, Plumbing & Electrical , we’re committed to providing dependable service and a great customer experience. We’re looking for a Customer Success and Retention Specialist to respond to digital customer requests, coordinate follow-up, assist with scheduling, support retention efforts, and work with internal teams to resolve customer concerns.

If you’re organized, tech-savvy, a strong communicator, and enjoy helping people, we’d love to hear from you.

What You’ll Do

Respond to customer requests through email, website forms, digital agents, and other online channels.

Assist with escalated customer concerns and coordinate follow-up.

Support online scheduling, priority service calls, and maintenance visits.

Maintain accurate customer records and follow-up details in ServiceTitan.

Work with internal teams to resolve customer concerns and improve the customer experience.

Identify opportunities to strengthen customer retention and improve digital processes.

What We’re Looking For

• Previous experience within HVAC, Plumbing or Electrical industry strongly preferred

Strong written and verbal communication skills.

Organized, dependable, and able to manage multiple priorities.

Comfortable handling a high volume of digital customer inquiries.

Comfortable learning technology and CRM systems. ServiceTitan experience is a plus.

Customer-focused with a professional and approachable communication style.

Strong attention to detail and follow-through.

High school diploma or equivalent.

What We Offer

$17-24 per hour (based on experience)

Weekly pay every Friday

Medical, dental, and vision insurance

HSA with company contribution

Company-paid life and AD&D insurance

Short- and long-term disability coverage

401(k) with company match

Paid time off and holidays

Employee discounts and referral program

Training and opportunities for growth

Schedule

Full-time, in-office position in Braselton, GA , with flexibility needed to support peak customer service hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.