HVAC Customer Service & Scheduling Coordinator

Garber Heating & Air Conditioning, Inc.; Peoria (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Family Health Insurance Plan - company

Employer-contributed Simple IRA

Paid Time Off

Paid Holidays

Family-friendly work environment

Job summary

Garber Heating & Air Conditioning in Morton, IL, is seeking a friendly Customer Service Representative to join our office team. This role focuses on answering calls, scheduling service visits, maintaining customer data, and supporting the service department throughout the day.

The ideal candidate communicates clearly, stays organized in a busy environment, and enjoys helping customers. HVAC knowledge is helpful but not required; a high school diploma is expected.

Qualifications

• Experience in a customer service environment is preferred.
• HVAC, plumbing, or home-services knowledge is helpful but not required.
• Strong communication and interpersonal skills are essential.
• Basic computer skills and ability to learn company software.

Responsibilities

• Answer incoming phone calls and provide friendly, professional customer service.
• Assist customers with questions about appointments, service calls, maintenance, and services.
• Schedule service and maintenance appointments.
• Gather accurate customer, equipment, and service information; update the company database.
• Communicate appointment details and technician arrival information to customers.
• Coordinate with dispatchers and service technicians to keep daily schedules running smoothly.
• Follow up on outstanding requests and confirm upcoming visits.
• Assist with maintenance agreement scheduling and renewals.

Skills

Customer service

Phone etiquette

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Garber Heating & Air Conditioning in Morton, IL, is seeking a friendly Customer Service Representative to join our office team. This role focuses on answering calls, scheduling service visits, maintaining customer data, and supporting the service department throughout the day.

The ideal candidate communicates clearly, stays organized in a busy environment, and enjoys helping customers. HVAC knowledge is helpful but not required; a high school diploma is expected.