HVAC Customer Experience & Scheduling Specialist

Lunsford-Air-Conditioning-; Milton (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Training stipends

Job summary

Lunsford Air Conditioning & Heating in Milton, FL seeks a Customer Service Representative to be the face of the company, handling inquiries, scheduling service, and supporting technicians. You will drive a high-quality customer experience, coordinate appointments, and document interactions with precision.

You will collaborate with service teams, stay informed on offerings, and contribute to ongoing training and growth within a fast-paced HVAC environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Empathy and strong desire to resolve issues promptly.
• Ability to listen, document, and follow through on requests.

Responsibilities

• Answer incoming customer calls and inquiries in a friendly, professional manner.
• Schedule service and new sales appointments to keep technicians busy.
• Dispatch technicians when needed based on availability and priorities.
• Provide accurate information on services, pricing, and appointment details.
• Maintain organized customer records and follow up after service appointments.

Skills

Excellent communication skills

Empathy & problem-solving

Multitasking

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Lunsford Air Conditioning & Heating in Milton, FL seeks a Customer Service Representative to be the face of the company, handling inquiries, scheduling service, and supporting technicians. You will drive a high-quality customer experience, coordinate appointments, and document interactions with precision.

You will collaborate with service teams, stay informed on offerings, and contribute to ongoing training and growth within a fast-paced HVAC environment.