HVAC Customer Care Specialist

Airtron; Austin (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin, TX seeks a Customer Service Representative to support operations by handling customer inquiries, scheduling, and data entry. You will work with field staff and management to ensure a seamless customer experience.

We value clear communication, teamwork, and accuracy. The role requires a high school diploma, 2–4 years of office experience, proficiency with Excel/Word/Outlook, and a valid driver’s license. Overtime and weekend hours may be required.

Qualifications

• High School Diploma or GED required.
• 2–4 years of office experience with customer interactions.
• Proficiency with Excel, Word, and Outlook.
• Proficient English communication, both written and spoken.
• Valid driver’s license required.

Responsibilities

• Answers phones, schedules customers, and assists with inquiries.
• Handles customer needs related to sales, promotions, installations, and communications.
• Performs data entry via emails, messaging, and other tools to route resources.
• May make limited outbound calls for follow-ups and scheduling.

Skills

Customer service mindset

Teamwork

Communication skills

Fast-paced environment

Organizational skills

Willingness to learn

Education

High School Diploma or GED

Completed college coursework

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Airtron Heating & Air Conditioning in Austin, TX seeks a Customer Service Representative to support operations by handling customer inquiries, scheduling, and data entry. You will work with field staff and management to ensure a seamless customer experience.

We value clear communication, teamwork, and accuracy. The role requires a high school diploma, 2–4 years of office experience, proficiency with Excel/Word/Outlook, and a valid driver’s license. Overtime and weekend hours may be required.