HVAC Counter Sales Specialist

AC Pro; Los Angeles (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical: HMO & PPO options

Vision Plan

Company-Paid Life Insurance

Health Flex Spending Account (FSA)

401(k) Retirement Plan

Weekly pay periods (every Friday)

Employee Assistance Program (EAP)

Vacation & Sick Pay

Paid Holidays

Veteran’s day off with pay

Job summary

AC Pro, a family-owned business, provides heating and air conditioning products since 1986. We cultivate a team-focused culture and offer a fulfilling career with opportunities for growth.

This role delivers premier customer service, processes sales and warranties, and helps expand the customer base while maintaining accurate data and displays. Requirements include a High School Diploma or GED and HVAC product knowledge, plus excellent verbal and written communication, with a schedule on the

Qualifications

• High School Diploma or GED.
• HVAC product knowledge.

Responsibilities

• Delivers premier, front line customer service by greeting, providing information, answering questions and/or offering assistance to customers, vendors and general public.
• Responds to and provides customers with timely and accurate information regarding products and their applications.
• Initiates customer sales orders and receives and processes warranties and credit returns.
• Determines product required by customer and suggests alternatives and/or additional items related to customer orders.
• Selects appropriate product from stock if needed.
• Follow up on billing issues, received payment and obtain credit information.
• Maintains, manages and updates all customer related database systems in a timely, accurate manner.
• Maintains counter displays in an orderly and attractive manner.
• Assist with and help resolve customer complaints.
• Develops, builds and expands customer base through providing quality customer service.
• Facilitates promotional activities to enhance branch sales.
• Observes and recommends changes that could provide a better experience for customers.
• Keep abreast of new information and industry standards by attending product and sales training workshops.
• Ensures standards set forth by the company are maintained at all times.
• Special projects as assigned by management.

Skills

Verbal communication

Written communication

Computer proficiency

Professional demeanor

Organization

Analytical skills

Education

High School Diploma or GED

HVAC product knowledge

Job description

AC Pro, a family-owned business, provides heating and air conditioning products since 1986. We cultivate a team-focused culture and offer a fulfilling career with opportunities for growth.

This role delivers premier customer service, processes sales and warranties, and helps expand the customer base while maintaining accurate data and displays. Requirements include a High School Diploma or GED and HVAC product knowledge, plus excellent verbal and written communication, with a schedule on the