HVAC Counter Sales Specialist

Baker Distributing Company; Lee's Summit (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing Company LLC is seeking a Counter Sales Associate to manage our sales counter in a wholesale HVAC distribution environment. You will deliver strong customer service, handle showroom merchandising, and assist dealers and end users with product sourcing and order processing.

The role involves upselling, answering inquiries, and maintaining organized displays while following safety protocols.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• A valid driver’s license is required only if driving is an essential function of the role.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Interpersonal skills

Customer service mindset

Written and verbal communication

Analytical aptitude

Problem-solving

Teamwork

English communication

Independent work

Education

High school or GED

Tools

Microsoft Office

Job description

Baker Distributing Company LLC is seeking a Counter Sales Associate to manage our sales counter in a wholesale HVAC distribution environment. You will deliver strong customer service, handle showroom merchandising, and assist dealers and end users with product sourcing and order processing.

The role involves upselling, answering inquiries, and maintaining organized displays while following safety protocols.