HVAC Counter Sales Pro — Onsite Wichita

Msupply; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and AD&D insurance

401(k) plan

Vacation time

Weekly pay

Job summary

O’Connor Company, part of the mSupply family, is seeking a Counter Sales professional in Wichita, KS. You will be the first point of contact for HVAC and plumbing contractors, helping them find products and place orders while supporting branch operations.

You will handle inquiries, quotes, and order processing, maintaining strong relationships with customers and vendors. The role requires a high school diploma and 3+ years of customer service experience.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintenance merchandising displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.

Skills

Customer service

MS Office

Numerical analysis

Office technology

Education

High school diploma or GED

Job description

O’Connor Company, part of the mSupply family, is seeking a Counter Sales professional in Wichita, KS. You will be the first point of contact for HVAC and plumbing contractors, helping them find products and place orders while supporting branch operations.

You will handle inquiries, quotes, and order processing, maintaining strong relationships with customers and vendors. The role requires a high school diploma and 3+ years of customer service experience.