Counter Sales

Msupply; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and AD&D insurance

401(k) plan

Vacation time

Weekly pay

Job summary

O’Connor Company, part of the mSupply family, is seeking a Counter Sales professional in Wichita, KS. You will be the first point of contact for HVAC and plumbing contractors, helping them find products and place orders while supporting branch operations.

You will handle inquiries, quotes, and order processing, maintaining strong relationships with customers and vendors. The role requires a high school diploma and 3+ years of customer service experience.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintenance merchandising displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.

Skills

Customer service

MS Office

Numerical analysis

Office technology

Education

High school diploma or GED

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: Wichita, KS

Remote Status: On-Site

Job Id:4203-O'CONNOR

# of Openings:1

About O’Connor Company

O’Connor Company, part of the mSupply family of brands, is a leading wholesale distributor of HVAC equipment, parts and tools serving contractors across Kansas, Oklahoma, Missouri, Nebraska and Iowa. With trusted product lines including Trane, American Standard and Mitsubishi Electric, O’Connor has built a strong presence in the Midwest HVAC market.

The Opportunity

We’re looking for a Counter Sales professional who enjoys working with customers, solving problems and being part of a fast-paced branch team.

In this role, you’ll be one of the first points of contact for our customers, helping HVAC and plumbing contractors find the right products, place orders and get the answers they need. You’ll build relationships with customers while supporting the day-to-day operation of the branch, from order fulfillment and inventory to merchandising and will-call.

Job Summary

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Job Duties & Responsibilities

Provides exceptional customer service through timely, professional communication and resolution of inquiries.

Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.

Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.

Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.

Completes all required training and applies knowledge effectively across branch operations.

Performs general warehouse duties while maintaining a clean, safe, and organized environment.

Uses appropriate PPE and conducts routine safety checks on equipment.

Communicates task status and updates with management throughout the workday.

Monitors and responds promptly to customer queues to ensure efficient service.

Sorts, stocks, and labels products accurately per established procedures.

Inspects returned and damaged goods for accuracy and condition.

Applies basic product knowledge to assist customers and support sales.

Sets up and maintenance merchandise displays in line with company standards.

Adheres to inventory procedures for accurate tracking and reporting.

Verifies shipments and promptly reports discrepancies or errors.

Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.

Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

High school diploma or GED equivalent.

Minimum 3 years of customer service experience.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Strong aptitude for numerical analysis and mathematical operations.

Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Physical Demands & Work Environment

This position may require over 40 hours per week and includes regular physical activity such as:

Lifting 25–50 lbs for up to 5 hours per day.

Operating forklifts and material handling equipment for up to 6 hours daily.

Frequent bending, squatting, kneeling, reaching, and twisting.

Prolonged use of hands, arms, and feet.

Periods of sitting, standing, and walking throughout the shift.

What We Offer :
We prioritize your well-being from day one with a comprehensive benefits package that includes:

Medical, dental, vision, and prescription coverage effective immediately

401(k) plan with company contributions

Life insurance and short- and long-term disability coverage

HSA/FSA options and an Employee Assistance Program (EAP)

Paid time off, including vacation, holidays, and personal days

Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonableaccommodationsfor qualified individuals with disabilities and to applicants withsincerely heldreligious beliefs,in accordance withapplicable law. To request a reasonable accommodation, pleasecontact [e-mail].

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screeningspermittedby law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted todetermineinsurability. This employerparticipatesin E-Verify to confirm employment eligibility in the United States.

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]