HVAC Coordinator

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Manassas (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is seeking an HVAC Install Coordinator to ensure a seamless installation experience for customers by managing scheduling, coordinating branch resources, and owning the install process from start to finish.

The role focuses on coordinating multiple teams across branches, serving as the main customer contact, and ensuring timely progress and accurate documentation throughout the installation lifecycle, including payment collection when

Qualifications

• Experience in scheduling, coordination, dispatching, or customer service, preferably in home services.
• Strong organizational skills with ability to manage multiple tasks and priorities.
• Excellent written and verbal communication; detail-oriented and accountable.

Responsibilities

• Serve as the primary point of contact for customers throughout the installation process, including scheduling and follow-up communication.
• Coordinate all aspects of installation jobs with internal teams and branch locations to ensure efficiency and accuracy.
• Own and manage install jobs from initial scheduling through completion and customer satisfaction.
• Monitor and manage HR/job workflows for assigned branches to ensure timely progress and documentation.
• Update internal tracking tools, including Monday boards, pre- and post-installation.
• Collect payment for completed installation jobs when technicians are unable to do so onsite.

Skills

Scheduling

Coordination

Dispatching

Customer Service

Organizational Skills

Communication

Multi-tasking

Team Collaboration

Tools

CRM systems

Scheduling software

Monday.com

Job description

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

Position Summary

The HVAC Install Coordinator plays a critical role in ensuring a seamless installation experience for customers by managing scheduling, coordinating branch resources, and owning the install process from start to finish.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the installation process, including scheduling and follow-up communication
• Coordinate all aspects of installation jobs with internal teams and branch locations to ensure efficiency and accuracy
• Own and manage install jobs from initial scheduling through completion and customer satisfaction
• Monitor and manage HR/job workflows for assigned branches to ensure timely progress and documentation
• Update internal tracking tools, including Monday boards, pre- and post-installation
• Collect payment for completed installation jobs when technicians are unable to do so onsite

Qualifications

• Previous experience in scheduling, coordination, dispatching, or customer service (home services industry preferred)
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent communication skills, both written and verbal
• Detail-oriented with a high level of accountability and follow-through
• Ability to work collaboratively across multiple teams and branches
• Proficiency in CRM and scheduling systems (experience with Monday.com or similar platforms a plus)

Work Environment

This is a fast-paced, team-oriented role supporting residential HVAC, plumbing, and electrical operations across multiple branches.

USD $20.00/Hr.

USD $23.00/Hr.