HVAC Controls Advisor – Remote Support & Troubleshooting
Mestek, Inc.
14 days+
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Job summary
Mestek, Inc. is seeking an experienced HVAC Technical Service Representative focused on providing technical support for HVAC products. This role includes troubleshooting, application assistance, and system optimization, primarily through phone and email communication. The ideal candidate should have an Associate's degree in HVAC, hands-on experience with control systems, and familiarity with HVAC operations and industry protocols. The position involves direct customer interaction and may require domestic travel.
Qualifications
- Strong understanding of HVAC system operation and components.
- Hands-on experience with control systems like relay logic.
- Comfortable working directly with customers on technical issues.
Responsibilities
- Provide phone and email support on troubleshooting HVAC system issues.
- Develop deep technical understanding of Mestek control systems.
- Record and document support cases in the ticketing system.
Skills
HVAC system operation
Troubleshooting HVAC systems
Communication protocols (BACnet, LonWorks)
Customer service
Education
Associate's degree or technical school certification in HVAC
Tools
Microsoft Office
Job description
Mestek, Inc. is seeking an experienced HVAC Technical Service Representative focused on providing technical support for HVAC products. This role includes troubleshooting, application assistance, and system optimization, primarily through phone and email communication. The ideal candidate should have an Associate's degree in HVAC, hands-on experience with control systems, and familiarity with HVAC operations and industry protocols. The position involves direct customer interaction and may require domestic travel.
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