HVAC Call Center Pro — Book Appointments & Delight Customers

Essig Plumbing & Heating; Reading (Berks County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, Vision, and Life Insurance

Paid Time Off

401K Retirement Plan

Family-sensitive workplace

Opportunity for Advancement

Job summary

Essig Plumbing & Heating, located in Reading, Berks County, is seeking a dedicated Call Center Representative to book service appointments and enhance customer satisfaction.

The ideal candidate must have a proven background in customer service, IT competency, and familiarity with CRM software. Experience at a fast-growing HVAC service company offers opportunities for professional growth and a collaborative work environment.

Qualifications

• Proven track record in customer service is required.
• IT competent; good typist and proficient with phone systems.
• Experience with CRM software preferred.
• Detail-oriented with strong organizational and communication skills expected.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with authentic cadence.
• Respond to customer requests and resolve issues.
• Maintain and update customer database accurately.

Skills

Customer service experience

IT competency

Proficiency with phone systems

Experience with CRM software

Detail-oriented

Strong organizational skills

Team-oriented

Job description

Essig Plumbing & Heating, located in Reading, Berks County, is seeking a dedicated Call Center Representative to book service appointments and enhance customer satisfaction.

The ideal candidate must have a proven background in customer service, IT competency, and familiarity with CRM software. Experience at a fast-growing HVAC service company offers opportunities for professional growth and a collaborative work environment.