HVAC Branch Service Manager

Johnson Controls; St. Louis (MO); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15 

Medical, dental, and vision care - Day

Extensive training opportunities

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking an experienced leader to own the day-to-day HVAC service business at our Missouri branch. The role focuses on customer satisfaction, financial performance, and safety, with a strong emphasis on process discipline and team leadership.

You will oversee service operations, drive efficiency, and coordinate with field teams to meet objectives. A Bachelor’s Degree or equivalent HVAC experience is required; a competitive salary and benefits package are offered.

Qualifications

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch/scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility.
• Bachelor's Degree or equivalent experience in HVAC industry.

Responsibilities

• Owns day-to-day tactical local HVAC service business and ensures customer satisfaction and financial objectives.
• Manage branch service teams and provide coaching to drive service processes.
• Coordinate with Service Managers and Customer Service to forecast, analyze, and improve service operations.

Skills

Service management

Dispatch scheduling

Interpersonal skills

Customer focus

HVAC industry

Education

Bachelor's Degree

Tools

Accounting software

Service management software

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Check us out: https://youtu.be/pdZMNrDJviY

What you will do

Under general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it

Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results. Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business. Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc. Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems. Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications. Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work. Performs other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for

• Required Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and connect with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.
• Bachelor's Degree OR an equivalent experience in HVAC industry

HIRING SALARY RANGE: $116,000 - $173,750 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.