Controls Truck Based Service Manager

Johnson Controls; Lenexa (KS); Presencial; USD 92.000 - 139.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Public holidays

Sick time

PTO days

401K

Medical insurance

Dental insurance

Vision care

Descripción de la vacante

Johnson Controls is seeking a Truck Based Service Manager in Lenexa, KS to lead a field service team serving HVAC and building controls for key accounts. You’ll drive growth in labor and materials, manage staffing, and ensure safe, compliant service delivery.

You will set performance goals, oversee financials, coach Technicians and Team Leads, and maintain strong customer relationships to maximize service value and profitability.

Formación

• Three or more years of management experience in a service-delivery environment.
• Strong ability to prioritize work, manage scheduling, and lead a diverse team.
• Excellent interpersonal, customer service, and negotiation skills.

Responsabilidades

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability.
• Drive L&M growth through Technicians and Team Leads.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.

Conocimientos

Management experience

Budgeting

Staff development

Safety compliance

Interpersonal skills

Herramientas

MS Office

Windows proficiency

Descripción del empleo

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Controls Truck Based Service Manager

At Johnson Controls, our service teams help customers keep HVAC and building controls systems running reliably, safely, and efficiently. This role leads a truck-based service organization focused on customer account leadership, labor and material growth, team development, and strong service execution.

Role Overview

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

How You Will Do It

Own customer outcomes with accountability, safety, and integrity in every decision. Stay close to the work, remove obstacles quickly, and focus on the issues that most affect customers and the team. Use clear goals, regular follow-up, and practical problem-solving to improve performance every day. Build trust across technicians, customer service, and leadership so the team wins together. Balance service execution, staffing, and financial results by staying organized and proactive. Coach a diverse workforce with union and non-union employees using clear communication and consistent expectations. Use audits, reviews, and operational discipline to strengthen service delivery and maintain standards.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and the basic Windows environment.

Nice to Have

• Diploma in Electronic or Mechanical Systems.
• Five years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service deliverable team.

Why Join Us

We offer a competitive base salary and a comprehensive bonus program. You will also receive three weeks of paid vacation in a calendar year, holidays, sick time, and three PTO days per calendar year. Our benefits package includes 401K, medical, dental, and vision care available day one. You will have access to extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, scheduling and management support, and JCI employee discount programs through The Loop by Perk Spot.

HIRING SALARY RANGE

$92,400 - $138,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Equal Employment Opportunity Statement

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity or status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.