HVAC Branch Service Manager

YDU JC Air Cond & Ref Inc.- Dubai; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Paid time off (15 days first year)

401K plan

Medical, dental, and vision care

Safety-focused culture

Job summary

Johnson Controls International plc. is seeking a Branch Service Manager to lead daily service operations, with accountability for customer satisfaction and financial targets. You will implement processes, supervise staff, and collaborate with field teams to optimize performance and safety standards.

The role emphasizes process discipline, forecasting accuracy, and cross-functional coordination to deliver reliable service results and growth opportunities.

Qualifications

• Minimum 5 years in service industry managing operations or dispatch.
• Ability to work independently with strong organizational skills.
• Strong interpersonal skills to communicate with clients.
• Ability to manage multiple projects with tact and persistence.
• Ability to forecast and drive business processes to meet financial goals.

Responsibilities

• Own day-to-day service operations at the branch.
• Ensure adherence to business processes and service applications.
• Drive performance of branch support staff.
• Collaborate with managers and CSRs to meet financial objectives.

Skills

People management

Service operations

Forecasting & analytics

Customer service

Communication

Job description

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Check us out!: https://youtu.be/pdZMNrDJviY

What you will do:

• The HVAC Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met.
• This includes implementation and adherence to business processes and service applications.
• Drives proficiency and performance of branch support staff.

How you will do it:

• Owns the day-to-day tactical local service business.
• Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
• Ensures training, communication, measures and reinforcement of processes and service applications.
• Implement and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What we look for:

• Required Minimum of 5 years’ service industry experience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE:

HIRING SALARY RANGE: $120,000-160,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

#LI-NC1

#LI-NC1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.