HVAC Branch Sales Pro – Customer Solutions

Carrier Enterprise; Spartanburg (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement and Development

Paid Vacation and Sick Time

Company-Paid Holidays

401(k) with Employer Match

Employee Discount Program

Volunteer Time Off

Job summary

Carrier Enterprise, Spartanburg, SC, is seeking a Full-Time Branch Sales Associate to greet customers, share HVAC/R product knowledge, and help contractors find the right parts and supplies. You will process orders, manage inventory, and support safety and warehouse operations.

You will work in a fast-paced environment with monthly performance-based bonuses, opportunities to upsell, and a focus on exceptional customer service. Prior forklift certification is a plus.

Qualifications

• Previous experience in a customer-facing role, preferably within the HVAC/R industry or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; prior forklift certification preferred.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

HVAC knowledge

Communication

Team player

Problem solving

Education

High School Diploma or equivalent

Tools

Inventory systems

Job description

Carrier Enterprise, Spartanburg, SC, is seeking a Full-Time Branch Sales Associate to greet customers, share HVAC/R product knowledge, and help contractors find the right parts and supplies. You will process orders, manage inventory, and support safety and warehouse operations.

You will work in a fast-paced environment with monthly performance-based bonuses, opportunities to upsell, and a focus on exceptional customer service. Prior forklift certification is a plus.