HVAC Assistant General Manager

2240 Service Experts Heating & AC LLC; Scarborough (ME); On-site; USD 110,000 - 141,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off and holidays

Medical / Dental / Vision Insurance

401(k) with company match

Life Insurance

Disability insurance

Relocation assistance

Job summary

Service Experts Heating & AC LLC in Scarborough, ME is seeking an Assistant General Manager to support the General Manager in directing and coordinating the service center's activities. You will lead teams across Sales, Maintenance, Installation and service operations to drive efficiency and profitability.

The role requires a Bachelor's degree and 6+ years in HVAC with supervisory experience; you will help manage budgets, payroll accuracy, and performance feedback while ensuring safety and

Qualifications

• Bachelor's degree in business/operations or related field.
• 5+ years HVAC industry experience across sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver's license.

Responsibilities

• Lead and coordinate service center activities with the General Manager.
• Drive operational efficiency across Sales, Maintenance, Installation.
• Assist with leading the Sales Team and budgeting.
• Monitor payroll accuracy and timeliness.
• Train and supervise Customer Service Specialists on metrics.
• Manage dispatchers and technician scheduling.
• Ensure Health, Safety and Environmental processes.
• Analyze customer satisfaction and follow up.
• Support sales goal planning and tracking.
• Provide ongoing performance feedback and counseling.

Skills

HVAC experience

Sales experience

Supervisory experience

Customer service

Communication skills

Troubleshooting

Driver's license

Education

Bachelor's degree

Job description

Welcome! The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.

Key Responsibilities:

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume/capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager on sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications:

• Bachelor's Degree in Business, Operations or related field
• 5+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilitiesStrong technical troubleshooting skills
• Valid driver's license

What Do We Offer You as a Service Experts Employee?

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities
• Relocation assistance available for a qualified candidate!

Annual Compensation Range: $110,200 - $140,500 + Incentive Opportunities

Minimum Experience: 6+ years

Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]