Assistant General Manager

Service Experts; Scarborough (ME); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

PTO & Holidays

Health Insurance

401(k) Retirement

Life Insurance

Disability Insurance

Career Development

Training Programs

Job summary

Service Experts is seeking an Assistant General Manager to support the General Manager in directing day-to-day operations of the service center in Scarborough, ME. You will lead service departments, drive profitability, and mentor staff to deliver exceptional HVAC service.

The role emphasizes operational leadership, budget awareness, scheduling, safety, and customer satisfaction, with opportunities for career development and a comprehensive benefits package.

Qualifications

• Bachelor’s Degree in Business, Operations or related field.
• 5+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Customer service

Communication

Leadership

Education

Bachelor’s Degree in Business or related field

Job description

Welcome!

The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.

Key Responsibilities:

• Implements organizational policies and goals in conjunction with the General Manager


• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency


• Assists with leading a successful Sales Team


• Assists with budget analysis and setting profitability goals


• Helps ensure payroll processes are accurate and on time


• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels


• Manages dispatchers and technician scheduling to maximize call volume/capacity


• Ensures Health, Safety and Environmental processes are followed


• Analyzes customer satisfaction feedback and follows up appropriately


• Supports the General Manager on sales goal planning and tracking


• Helps develop ongoing performance feedback and counseling for employees


• Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications:

• Bachelor’s Degree in Business, Operations or related field


• 5+ years experience in the HVAC industry including sales, installation and service


• Supervisory experience required


• Excellent customer service and communication abilities


• Strong technical troubleshooting skills


• Valid driver’s license

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions


• Paid Time Off and Company Holiday Pay


• Medical /Dental /Vision Insurance programs


• 401(k) Retirement Savings Plan with company matching contributions


• Life Insurance, for you and options you can elect for your family


• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work


• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs


• World Class Training opportunities through our Experts University


• Career Development opportunities

Minimum Experience: 6+ years Minimum Education: Bachelor’s Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]