General Manager I

Service Experts; Philadelphia (Philadelphia County); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive pay

Relocation assistance

PTO & holidays

Medical, dental, vision insurance

401(k) with match

Life and disability insurance

Training opportunities

Career development

Job summary

Service Experts seeks a General Manager to lead revenue growth across HVAC, Plumbing, and Electrical services, guiding sales operations, pricing, and compliance to deliver profitable, ethical performance. You will mentor teams, align field operations with finance and marketing, optimize ticket size, and drive CRM adoption while upholding high standards of customer experience and regulatory compliance.

This role requires 7–10+ years in field services leadership and an MBA or equivalent with

Qualifications

• Degree in business/finance/marketing or related field; MBA preferred.
• Progressive sales leadership experience in home services or consumer fields.
• Strong forecasting, pricing and budgeting capabilities.
• Knowledge of compliance and ethical sales practices.

Responsibilities

• Lead development and execution of sales strategies for growth and profitability.
• Own revenue forecasting, pipeline health, pricing, and margins.
• Set targets and KPIs to drive accountability and productivity.
• Analyze P&L and pricing trends to inform decisions.
• Drive programs to increase ticket size, bundling, and conversions.
• Foster an ethical, high-performance sales culture through coaching.
• Collaborate with field ops, finance, and marketing on customer experience.
• Promote CRM adoption and data-driven decision making.
• Address compliance risks and manage investigations with HR/Legal.
• Support talent acquisition and retention of top sales professionals.

Skills

Leadership

Executive communication

Analytical thinking

Data-driven decision making

Strategic planning

Financial acumen

Education

Bachelor's degree in Business/Finance/Marketing or related field

MBA preferred

Tools

Service Titan

Job description

Welcome!

The General Manager at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical services. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives while upholding the highest standards of compliance, ethics, and financial stewardship. You will help shape our sales culture, expand market share, and ensure ethical, profitable growth. This is a career-defining opportunity for a dynamic leader ready to make a lasting impact.

Key Responsibilities:

• Lead the development and execution of sales strategies that drive top-line growth and sustainable profitability across service lines.
• Own sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales.
• Set and manage performance targets, KPIs, to drive accountability and optimize sales productivity.
• Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline.
• Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion.
• Foster a high-performance, ethical sales culture through effective coaching, development, and field support.
• Partner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI.
• Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across all levels of the team.
• Monitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices.
• Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees’ complaints in coordination with HR, Legal, and Compliance.
• Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary.
• Support talent acquisition, onboarding, and retention of high-performing sales professionals.

Required Qualifications:

• Bachelor's degree in Business, Finance, Marketing, or a related field; MBA strongly preferred.
• 7-10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.
• Proven success managing sales operations with full accountability for revenue, margins, and P&L performance.
• Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management.
• Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.
• Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.
• Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools.
• Strategic, analytical, and operationally focused with strong executive communication skills.

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Relocation assistance provided for the perfect candidate
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 8+ years Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]