Hunt County Living Room Program Manager

North Texas Behavioral Health Authority; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

457(b) plan

Paid time off

Health, dental, and vision insurance

Health savings account

Flexible spending account

Tuition reimbursement

Job summary

North Texas Behavioral Health Authority is seeking a Hunt County Living Room Program Manager in Dallas, TX. This full-time position involves overseeing Care Coordinators and Drop Off Coordinators, ensuring effective interventions and staff training.

The ideal candidate will have a Bachelor's degree in a related field and experience working with individuals with serious mental illness. Benefits include health insurance, paid time off, and a 457(b) retirement plan.

Qualifications

• One or more years of direct care experience in psychiatric settings.
• Experience in treatment team roles with plan development.
• Current knowledge of community resources for homeless populations.

Responsibilities

• Oversee Care Coordinators and Drop Off Coordinators.
• Train and supervise program staff in operations.
• Provide consultation and data management for staff.

Skills

Direct care experience with individuals with serious mental illness

Organizational skills

Clinical skills

Communication skills

Interpersonal skills

Ability to work independently

Education

Bachelor's degree in psychology, social work, or related field

Master's degree preferred

Tools

Microsoft Office Suite

Job description

Job Overview

Position Title: Hunt County Living Room Program Manager
Location: Dallas, TX
Job Type: Full Time
Education: Bachelor’s degree in psychology, social work, or related behavioral health field (Master’s preferred).
Travel: up to 25% within the NTBHA catchment area.

Responsibilities

• Oversee Care Coordinators and Drop Off Coordinators, ensuring timely intervention at the least restrictive level of care.
• Train and supervise program staff in day-to-day operations across all programs represented at the Living Room location.
• Provide consultation, oversight, and data management for ELR staff, including maintaining records, preparing reports, and ensuring compliance with documentation standards.
• Conduct monthly chart reviews, provide feedback, and support staff development.
• Monitor staff schedules, manage caseloads, and ensure adequate coverage for programs.
• Facilitate staffing decisions, collaborate with internal departments, law enforcement, hospitals, and community agencies.
• Offer skills training and case management to staff and individuals at risk of recidivism, hospitalization, or homelessness.
• Assist the Director with monthly staff self-evaluations, feedback, and data collection for reporting.
• Oversee safety compliance, building checklists, and required fire drills.
• Provide trauma-informed, resilience-oriented care with cultural humility.
• Travel and use designated fleet vehicles as required; maintain personal vehicle for business needs.

Qualifications

• Bachelor’s degree in psychology, social work, or related behavioral health field; Master’s preferred.
• One or more years of direct care experience with individuals with serious mental illness and/or substance use disorders, preferably in psychiatric crisis settings.
• Experience in treatment team roles involving development and monitoring of treatment plans.
• Current knowledge of community resources, providers, and social supports for homeless and indigent populations within the NTBHA service area.
• Knowledge of HHSC programs, Texas Resilience and Recovery, CMBHS, and CARE systems.
• Valid driver’s license, reliable transportation, and car insurance.
• Proficiency with PC and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong organizational, clinical, communication, and interpersonal skills.
• Ability to work independently, make decisions under rules and regulations, and manage budgetary guidelines.

Benefits

• 457(b) plan
• Paid time off
• Health, dental, and vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement