Care Coordinator-CTI

North Texas Behavioral Health Authority; Dallas (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

457(b) retirement plan

Paid time off

Health, Dental and Vision insurance

Health savings account

Flexible spending account

Tuition reimbursement

Job summary

The North Texas Behavioral Health Authority is seeking a Critical Time Intervention Care Coordinator in Dallas, TX. This role involves supporting individuals in crisis, leveraging approved interventions and facilitating access to mental health services.

Ideal candidates will hold a relevant bachelor’s degree and possess at least two years of community mental health experience, alongside strong assessment and crisis response skills. Benefits include health insurance, PTO, and tuition reimbursement.

Qualifications

• Minimum of two years of experience in community mental health.
• Experience in telephone or field crisis response teams is preferred.
• Experience with treatment plans for persons with severe persistent mental illness.

Responsibilities

• Assist clients while they are in crisis in accessing appropriate mental health services.
• Make accurate and effective assessments of the client’s mental health needs.
• Develop and maintain rapport with persons in crisis.

Skills

Crisis response experience

Psychosocial education

Assessment skills

Bilingual ability

Advanced Microsoft Office skills

Education

Bachelor’s degree in psychology, social work, or related field

Job description

Job Details

Level: Experienced

Job Location: Dallas, TX 75215

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $55,000.00 - $60,000.00

Travel Percentage: Up to 50%

Job Title

Critical Time Intervention (CTI) Care Coordinator

Position’s Role Summary

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position’s actions and work must align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements.

Travel

Travel is required as part of this role’s duties. Travel can vary from 20% to 100% per day, including all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties).

Vehicle Use

This role may be required to use a fleet vehicle and/or a personal vehicle for business needs. This may include, but not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc. If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management.

Work Schedule

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Qualifications

• Bachelor’s degree in psychology, social work, or a related behavioral health field.
• Minimum of two years of experience in community mental health.
• Experience in telephone or field crisis response teams is preferred.
• Experience in providing psychosocial education, skills training, or assessments, particularly with the target population.
• Experience with participating in a treatment team that develops and monitors treatment plans for persons with severe persistent mental illness and substance use disorders.
• Knowledge of the Texas crisis response requirements.
• Possess and maintain a valid driver’s license.
• Experience in providing services to individuals with substance use diagnoses.
• LCDC preferred.

Responsibilities

• Use NTBHA’s approved curriculum and assessments with clients.
• Assist clients while they are in crisis in accessing appropriate mental health services.
• Make accurate and effective assessments and recommendations regarding the client’s mental health needs.
• Develop and maintain rapport with persons in crisis using modalities such as the CTI Model, Motivational Interviewing, and other relevant and appropriate methods in order to communicate and relate with callers in order to resolve crises.
• Bilingual ability preferred but not required.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Duties and projects may be assigned or changed to meet business needs.

Benefits

• 457(b)
• Paid time off
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement