Care Coordinator - Rockwall County

North Texas Behavioral Health Authority; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

457(b) Retirement Plan

Paid Time Off

Health, Dental, and Vision Insurance

Health Savings Account

Flexible Spending Account

Tuition Reimbursement

Job summary

The North Texas Behavioral Health Authority is hiring a Care Coordinator for Rockwall County. This full-time position requires a Bachelor’s degree in psychology or social work, with a preference for a Master’s degree. Responsibilities include delivering trauma-informed interventions, collaborating with treatment teams, and maintaining community resources knowledge.

The ideal candidate will have experience in mental health and flexibility in working hours. Benefits include health insurance, retirement plan, and paid time off.

Qualifications

• Bachelor’s degree required, Master’s preferred.
• One year of experience with serious mental illness care.
• Knowledge of community resources and healthcare programming.

Responsibilities

• Make decisions consistent with rules and procedures.
• Maintain records, documents, and reports.
• Provide trauma-informed and resilience-oriented care.
• Collaborate with treatment teams and community agencies.

Skills

Communication effectively with diverse backgrounds

Problem-solving and decision-making

Proficient in Microsoft Office Suite

Maintain knowledge of community resources

Education

Bachelor’s degree in psychology, social work, or related field

Job description

Job Title

Care Coordinator – Rockwall County

Job Details

Location: Dallas, TX (serving Rockwall County)

Position Type: Full Time

Education Level: Bachelor’s degree required (Master’s degree preferred)

Travel: Up to 25% (varies by assignment, may include up to 100% within the NTBHA catchment area)

Shift: Day; flexible hours including evenings, weekend shifts, and occasional overnight duty.

Role Summary

North Texas Behavioral Health Authority (NTBHA) is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. The Care Coordinator – Rockwall County provides timely, trauma‑informed, person‑centered, recovery‑and‑resilience oriented interventions to help individuals in crisis gain recovery and stability in the community.

Responsibilities

• Work autonomously to make decisions consistent with applicable rules, regulations, policies and procedures.
• Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
• Recognize problems, identify solutions, and facilitate resolutions.
• Maintain knowledge of community resources, local behavioral health systems, coordination principles and program policies.
• Communicate effectively with individuals from diverse cultural and socio‑economic backgrounds through oral and written communication.
• Collaborate constructively with other professionals, staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive relationships with inter‑agency and intra‑agency team members, encouraging interaction across organizational lines.
• Respect diverse views and contribute to a professional, tolerant, civility‑based environment.
• Provide trauma‑informed, resilience‑oriented care with cultural humility.
• Use a personal computer proficiently; advanced Microsoft Office Suite skills (Outlook, Word, Excel, PowerPoint) and ability to learn company‑specific programs.
• Participate in staffing decisions to determine best treatment options; collaborate with internal departments, law enforcement, state and local hospitals, and community agencies.
• Offer alternatives to arrest, emergency department utilization, and inpatient psychiatric care; perform screenings, assessments, crisis follow‑up, and transitional services to connect individuals with additional care and prevent re‑emerging crisis.
• Provide skills training and case management focusing on individual risks to reduce recidivism, hospitalization, and/or homelessness.
• Travel across NTBHA catchment counties; maintain reliable transportation, a valid driver’s license, and car insurance; accommodate flexible work hours including after‑hours cellular availability, evenings, and periodic weekend or overnight shifts.
• Use fleet or personal vehicle for business needs, subject to management approval.

Qualifications

• Bachelor’s degree in psychology, social work, or a related behavioral health field (Master’s degree preferred).
• One or more years of experience with direct care of persons with serious mental illness and/or substance use disorders; preference for psychiatric crisis service settings.
• Experience as a member of a treatment team that develops and monitors treatment plans for chronic and serious mental illness.
• Knowledge of local community resources, providers, and social support for homeless and indigent populations within the NTBHA service area.
• Understanding of, and experience with, HHSC programming and systems such as Texas Resilience and Recovery, CMBHS, and CARE.
• Valid driver’s license and clear background record required for healthcare organization under state and federal contracts.

Benefits

• 457(b) Retirement Plan
• Paid Time Off
• Health, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Tuition Reimbursement