State Hospital Diversion Program Terrell

North Texas Behavioral Health Authority; Terrell (TX); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

457(b) retirement plan

Paid time off

Health, Dental, and Vision insurance

Health savings account

Tuition reimbursement

Job summary

North Texas Behavioral Health Authority in Terrell is seeking a State Hospital Diversion Program staff member for crisis management and telehealth services. This role includes providing assessments, interventions, and coordinating care across various community stakeholders and law enforcement.

The ideal candidate should hold a Bachelor’s degree in a related field and have a minimum of two years’ experience in community mental health, particularly with severe persistent mental illness and substance use disorders. The benefits include health insurance and paid time off.

Qualifications

• Minimum of two years of experience in community mental health.
• Experience providing psychosocial education and participating in treatment teams.
• Knowledge of Texas crisis response requirements.

Responsibilities

• Provide initial telephonic triage and assessment.
• Coordinate care with local providers and mental health teams.
• Facilitate involuntary responses with law enforcement when needed.

Skills

Mental health experience

Crisis intervention

Motivational Interviewing

Telehealth systems

Bilingual ability

Education

Bachelor’s degree in psychology, social work, or related field

Tools

Microsoft Office Suite

Job description

Job Details

Level: Experienced / Position Type: Full Time / Education Level: 4 Year Degree / Salary: $60,000.00 - $65,000.00 / Travel: Up to 25%

Location: Terrell, TX 75160

Job Title: State Hospital Diversion Program Terrell

Overview

NTBHA is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. The State Hospital Diversion Program Terrell position works within the remote telehealth crisis services system, providing crisis assessments, interventions, follow-up, and relapse prevention services for individuals in the community.

Responsibilities

• Provide initial telephonic triage and screening, in-person or face-to-face crisis assessment, and crisis intervention.
• Coordinate care with local providers, mental health response teams, co-responder teams, and chronic care outreach teams.
• Perform triage and assessment of crisis calls, including psychiatric crisis components for emergent, urgent, and routine behavioral health calls.
• Coordinate and facilitate involuntary responses with law enforcement or courts when required.
• Communicate with community members, law enforcement, crisis services, courts, hospitals, diversion programs, schools, and NTBHA staff regarding clients’ progress, barriers, and needs.
• Attend weekend/holiday hours and flexible work hours; maintain a 7-day/24-hour crisis response schedule.
• Seek clinical consultation with supervisors as needed.
• Ensure compliance with NTBHA policies, state and federal regulations, and documentation standards.
• Travel up to 100% per day within the NTBHA catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall Counties). Utilize a fleet or personal vehicle as required.
• Maintain accurate, timely reporting metrics and records, files, and correspondence.
• Use NTBHA’s approved curriculum and assessments appropriate to client developmental and cognitive abilities.
• Assist clients in accessing appropriate mental health services and facilitate continuity of care.
• Develop rapport with clients and agencies, using Motivational Interviewing and other relevant methods.
• Understand and adhere to Texas crisis response requirements.

Qualifications

• Bachelor’s degree in psychology, social work, behavioral health, criminal justice, or a related field.
• Minimum of two years of community mental health experience working with individuals having severe persistent mental illness and substance use disorders, including crisis services.
• Experience in MCOT or field crisis response teams.
• Experience providing psychosocial education, skills training, or assessments to the target population.
• Experience participating in treatment teams that develop and monitor treatment plans for persons with severe persistent mental illness and substance use disorders.
• Knowledge of Texas crisis response requirements and community resources within the NTBHA service area.
• Valid driver’s license; clear background record required for healthcare organization under state and federal contracts.
• Ability to perform remote work reliably using telehealth systems.
• Proficiency with PC, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with company-specific programs and software.
• Bilingual ability preferred but not required.

Benefits

• 457(b)
• Paid time off
• Health, Dental, and Vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement

We are focused on trauma-informed, resilience-oriented care in all services provided.