Human Services Supervisor: Case Coordination

Commonwealth of Massachusetts; Waltham (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Commonwealth of Massachusetts’ Department of Developmental Services in Waltham seeks a Human Services Coordinator Supervisor (HSC II) to lead a team in the Charles River West Area Office; responsibilities include coordinating work, monitoring ISP, ensuring documentation and policy compliance.

Ideal candidates will supervise staff, exercise sound judgment, communicate effectively, build collaborative relations, prioritize multiple demands from individuals with disabilities and staff, and

Qualifications

• Supervise staff, including planning and assigning work; manage resources and training needs.
• Demonstrate sound judgment, act quickly, and stay calm under pressure.
• Communicate effectively in both verbal and written forms.
• Establish and maintain harmonious working relationships.
• Prioritize multiple demands from individuals with disabilities and staff.
• Seek guidance from supervisors and clinical consultants when needed.
• Knowledge of supervision principles, practices, and techniques.
• Knowledge of documentation for ISP and related records.
• Familiarity with DDS programs, services, and resources.

Responsibilities

• Plan, prioritize, and coordinate work by assigned staff, including administrative, supportive, and educational components.
• Monitor Individual Service Plans (ISPs).
• Maintain compliance with policies and procedures; ensure accurate case documentation.
• Identify cases involving health, safety, risk, and changing needs; escalate as needed.
• Provide consistent performance feedback and evaluations to staff.
• Provide coverage when a HSC I is absent; other related duties as required.

Skills

Supervision & leadership

Prioritization & time mgmt

Communication (oral & written)

Judgment & decision making

Advocacy for human rights

Interpersonal relationships

Education

Current Class D license

Tools

ISP documentation software

Records database systems

PC literacy

Job description

The Commonwealth of Massachusetts’ Department of Developmental Services in Waltham seeks a Human Services Coordinator Supervisor (HSC II) to lead a team in the Charles River West Area Office; responsibilities include coordinating work, monitoring ISP, ensuring documentation and policy compliance.

Ideal candidates will supervise staff, exercise sound judgment, communicate effectively, build collaborative relations, prioritize multiple demands from individuals with disabilities and staff, and