Human Services Coordinator II

Commonwealth of Massachusetts; Waltham (MA); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

The Commonwealth of Massachusetts’ Department of Developmental Services in Waltham seeks a Human Services Coordinator Supervisor (HSC II) to lead a team in the Charles River West Area Office; responsibilities include coordinating work, monitoring ISP, ensuring documentation and policy compliance.

Ideal candidates will supervise staff, exercise sound judgment, communicate effectively, build collaborative relations, prioritize multiple demands from individuals with disabilities and staff, and

Formación

• Supervise staff, including planning and assigning work; manage resources and training needs.
• Demonstrate sound judgment, act quickly, and stay calm under pressure.
• Communicate effectively in both verbal and written forms.
• Establish and maintain harmonious working relationships.
• Prioritize multiple demands from individuals with disabilities and staff.
• Seek guidance from supervisors and clinical consultants when needed.
• Knowledge of supervision principles, practices, and techniques.
• Knowledge of documentation for ISP and related records.
• Familiarity with DDS programs, services, and resources.

Responsabilidades

• Plan, prioritize, and coordinate work by assigned staff, including administrative, supportive, and educational components.
• Monitor Individual Service Plans (ISPs).
• Maintain compliance with policies and procedures; ensure accurate case documentation.
• Identify cases involving health, safety, risk, and changing needs; escalate as needed.
• Provide consistent performance feedback and evaluations to staff.
• Provide coverage when a HSC I is absent; other related duties as required.

Conocimientos

Supervision & leadership

Prioritization & time mgmt

Communication (oral & written)

Judgment & decision making

Advocacy for human rights

Interpersonal relationships

Educación

Current Class D license

Herramientas

ISP documentation software

Records database systems

PC literacy

Descripción del empleo

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator Supervisor (Human Services Coordinator II) position in the Charles River West Area Office in Waltham.

Additional HSC II responsibilities include, but are not limited to, the following:

• The planning, prioritization, and coordination of work by assigned staff which incorporates administrative, supportive and educational components
• Monitoring of Individual Service Plans
• Maintaining compliance with all relevant policies and procedures
• Assuring that case documentation is maintained and consistent with standards
• Identifying individual cases involving health, safety, risk and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving
• Monitoring and providing consistent performance planning, feedback and evaluations to assigned staff
• Other related duties as required, which includes providing coverage if an HSC I is absent from work

Preferred Qualifications

• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and or evaluations; determining subordinates training needs and providing or arranging for each such training; motivating subordinate to work effectively; determining the need for disciplinary action and either recommending or initiating action.
• Ability to demonstrate sound judgement by making reasoned decisions, acting quickly, and maintaining a calm manner in stressful situation.
• Ability to communicate effectively through verbal and written means.
• Ability to establish and maintain harmonious working relationships.
• Ability to prioritize and respond to multiple demands from which individuals with disabilities and staff.
• Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.
• Knowledge of principles, practices, and techniques of supervision.
• Knowledge of and skill in the use of personal computers, software, and maintenance of individual records database, through training provided by or arranged by the department.
• Knowledge of documentation necessary for Individualized Service Plans (ISP).
• Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.
• Ability to act as an advocate of human rights.

License and/or Certification Requirements

Based on assignment, a current class D license

PLEASE NOTE: Schedule: Monday through Friday, 8:45am - 5:00pm

Days off: Sunday/Saturday

Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

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