Service Coordinator Generalist

Commonwealth of Massachusetts; South Yarmouth (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

The Department of Developmental Services (DDS) seeks a Human Services Coordinator I for the Cape and Islands Area Office in South Yarmouth. The HSC I oversees Individual Service Plans and coordinates services for individuals with developmental disabilities, while building collaborative partnerships with families, guardians, providers and other stakeholders.

Travel is required to cover all Cape Cod towns and the Southeast Region as needed.

Qualifications

• Extensive knowledge and understanding of DDS policy and procedures.
• Extensive knowledge of programs, services and resources available to individuals with developmental disabilities.

Responsibilities

• Monitoring the safety and well-being of assigned individuals.
• Providing advocacy in human, civil and legal rights.
• Facilitating team meetings.
• Monitoring follow-through on team recommendations while maintaining individual's records and relevant computer databases.
• Maintain regular and consistent contact with individuals, service providers and families.
• The HSC I will arrange or provide crisis intervention for individuals as needed, assessing needs and making recommendations for follow up planning.
• Providing information to supervisor and other members of the Area Office Management Team, as needed.
• This position will perform other related duties which may include individuals engaged in Participant Directed Services.

Skills

Advocacy

Team facilitation

Stakeholder communication

Job description

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position in the Cape and Islands Area Office in South Yarmouth.

The Human Service Coordinator I is the primary contact for individuals and families served by the Department and is expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.

This HSC I position will be required to travel as needed to include all the towns on Cape Cod and as needed to include the Southeast Region.

The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing and coordinating the Department of Developmental Services funded and generic support services in response to individual's needs, while maintaining communication and outreach with community services and other state agencies.

Duties and Responsibilities:

• Monitoring the safety and well-being of assigned individuals
• Providing advocacy in human, civil and legal rights
• Facilitating team meetings
• Monitoring follow-through on team recommendations while maintaining individual's records and relevant computer databases
• Maintain regular and consistent contact with individuals, service providers and families.
• The HSC I will arrange or provide crisis intervention for individuals as needed, assessing needs and making recommendations for follow up planning
• Providing information to supervisor and other members of the Area Office Management Team, as needed.
• This position will perform other related duties which may include individuals engaged in Participant Directed Services.

Preferred Qualifications :

• Extensive knowledge and understanding of policy and procedures about DDS service delivery systems.
• Extensive knowledge of the DDS and other programs, services and resources available to individuals with developmental disabilities.

This position is located at 519 Station Avenue, South Yarmouth MA 02664. Full-time - 37.5-hour weekly position. Monday through Friday - 9:00 a.m. to 5:00 p.m. Days off - Sunday and Saturday. Flexibility required to meet the needs of the Area Office.

Agency Requirements:

• Must be at least eighteen (18) years of age.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position.