Human Services Program Consultant II (Wake County) - Temporary

nc; North Carolina; On-site; USD 45,000 - 51,000; Full time

Job summary

Office of State Human Resources seeks a Human Services Program Consultant II (S) to provide statewide administration, implementation support, monitoring, and quality assurance for the Enhanced Emergency Care program. The consultant collaborates with EEC providers, county departments, and partners to ensure consistent service delivery and timely transitions for children and youth.

The position focuses on provider onboarding, guidance on contract requirements, and reporting to support program

Qualifications

• Master's degree plus three years of related experience; or Bachelor's degree plus five years of related experience (or equivalent).
• Experience coordinating statewide administration and program implementation.
• Ability to monitor performance, ensure quality, and support leadership decisions.

Responsibilities

• Serve as statewide administrator for contracted EEC services.
• Provide implementation support, monitoring, and quality assurance.
• Coordinate with providers, county DSS, and partners to ensure consistent service delivery.
• Assist with placement planning and provide backup coverage during high-demand periods.

Skills

Program administration

Stakeholder coordination

Policy implementation

Data monitoring

Education

Master's degree in a discipline relative to the program

Bachelor’s degree in a discipline relative to the program area

Job description

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Human Services Program Consultant II (S)

Position Number

Grade

NC15

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.

Visitwww.nctemporarysolutions.comfor employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located at 1915 Health Services Way Raleigh, NC 27607-- Wake County, with the Department of Health and Human Services - HS - Social Services-Children's Services.

Job Order Hourly Rate of Pay: $35.00 (Based on education and/or years of relevant work experience reflected on the application).

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Job duties include, but may not be limited to:

This position serves as the EEC Program Consultant and provides statewide administration, implementation support, monitoring, and quality assurance for contracted Enhanced Emergency Care (EEC) services. The consultant works with EEC providers, county departments of social services, licensed private agencies, internal NCDHHS DSS teams, and other partners to support consistent service delivery, address program concerns, and promote safe and timely transitions for children and youth.

The consultant supports provider onboarding, explains program and contract requirements, develops implementation tools and guidance, monitors provider performance, reviews program and placement data, and identifies service gaps and opportunities for improvement. The consultant also coordinates corrective action activities and prepares reports to support program oversight, accountability, and leadership decision-making.

The position also dedicates a portion of its work to placement support and provides backup coverage for the Placement Support Consultant during periods of high demand, scheduled absences, or other operational needs. This may include triaging placement-support requests, helping counties identify resources, coordinating with providers, addressing placement barriers, and supporting transition planning. The consultant supports placement planning but does not make placement decisions, directs a provider to accept a referral, or assumes responsibility for county placement actions.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

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