Human Services Manager II

Yakima County; Yakima (WA); Sur place; USD 83 000 - 105 000; Plein temps

Avantages offerts par ce poste

Health Care Benefits (Medical, Dental,

Retirement Benefits

Paid Vacation

Paid Holidays

Paid Sick Leave

Résumé du poste

Yakima County is seeking a Human Services Manager II to lead data coordination and reporting across grant programs. The role focuses on HMIS data, dashboards, and compliance, working with staff and partners to improve service delivery.

The position involves supervising staff, managing RFPs, and guiding strategic data analysis to support program goals and funding decisions. On-site work across the Yakima County area.

Qualifications

• Bachelor's degree and five years of progressively responsible experience in health care or social service providers, including four years in a supervisory capacity.
• Experience with HMIS, data reporting, and grant compliance is preferred.
• Strong data analysis, dashboard creation, and report presentation skills.

Responsabilités

• Ensure data coordination compliance for grantors, HMIS utilization, privacy standards, and reporting timelines.
• Prepare and present data reports and analyses to officials and stakeholders.
• Develop, coordinate, and administer RFP processes aligned with state, federal, and county requirements.
• Assist director with recruitment, onboarding, coaching, and supervision of staff.
• Analyze HMIS data to support strategic objectives and funding decisions.
• Supervise subgrantee audits and contract deliverables to ensure compliance and performance.

Connaissances

Data coordination

Data analysis

Public speaking

Supervisory

Budgeting

Formation

Bachelor's degree in Data Sciences or related field

Outils

Microsoft Word

Excel

Teams

Outlook

JotForm

WizeHive

Tableau

Description du poste

Yakima County Human Services Manager II

The mission of Yakima County Government is to provide accessible, responsive and responsible public service through leadership and teamwork committed to understanding and meeting public needs. Our Values: Integrity Common Sense Innovation Accountability

Position Data: Manager II-J23-U00-S Regular Exempt (ineligible for overtime)

Overview: Pay Range: $7,401-$9,386 per month (Non-Bargaining Pay Plan, C45/C52 Step 1-13) Hiring Range: $7,401-$7,854 per month(Non-Bargaining Pay Plan, C45/C52 Step 1-4 DOQ) Job Closing Date: November 5, 2026

Benefits

• Health Care Benefits (Medical, Dental, Vision, Basic Life and Basic LTD)
• Retirement Benefits
• Paid Vacation
• Paid Holidays
• Paid Sick Leave

Responsibilities

• Data Coordination Compliance for Grantor: Ensures departmental compliance with all data‑related requirements tied to state and federal funding, including HMIS utilization, privacy standards, reporting timelines, and documentation obligations. Works closely with staff to ensure data-driven decision‑making and system accountability.
• Data Presentation for Community Partners: Prepares and delivers clear, accurate, and meaningful data reports, presentations, and analyses to elected officials, community partners, subgrantees, and other stakeholders. Translates complex HMIS, program, and performance data into accessible materials that support decision‑making, public understanding, and collaborative system planning. With director, represents the department at meetings, hearings, and workgroups to communicate findings and promote transparency.
• Request for Proposal support: Takes strategic priorities from Director of Human Services and develops, coordinates, and administers Requests for Proposals (RFPs) for community contracts, including structuring application processes, issuing and promoting RFPs, providing technical assistance to applicants, summarizing submissions, preparing recommendations with director, and presenting outcomes to leadership for award decisions. Ensures that RFP processes follow federal, state, and county requirements, and that contract scopes of work, deliverables, and performance standards align with departmental goals and legal obligations.
• Manager Duties, Hiring and Supervision: Assists director with recruitment, hiring, onboarding, training, supervision, and evaluation of departmental staff. Assigns and monitors workload, provides coaching, manages performance concerns, documents issues, and implements disciplinary actions as needed. Ensures staffing levels and skills support departmental operations, outreach efforts, and data coordination functions.
• HMIS Data Analysis for Strategic Objectives: Analyzes HMIS and related program data to evaluate performance, identify trends, support funding decisions, and guide strategic planning. Produces dashboards, reports, and other analytics that support improved service delivery and compliance with grant expectations. Works collaboratively with subgrantees and internal staff to interpret results and develop recommendations.
• Contract Auditing: Supervises and conducts auditing of subgrantee reimbursement requests. Works with director to fulfill risk assessment and monitoring plan requirements from grantor. Conducts contractor, subgrantee, and internal program performance, including financial documentation, HMIS data accuracy, compliance with state and federal contract requirements, and adherence to reporting timelines. Identifies gaps, inconsistencies, or risks and develops corrective action plans. Coordinates with staff and external partners to ensure follow‑through and supports continuous quality improvement.
• Contract Deliverables: Complaint Resolution: Receives, investigates, and responds to complaints or allegations of contract breach, service concerns, or program deficiencies related to subgrantees, community providers, and departmental programs. Ensures issues are documented, evaluated, and addressed in accordance with laws, regulations, policies, and contract terms. Provides recommendations to director for resolution and supports corrective actions chosen by director when applicable.
• HMIS Training and Support for Sub-Grantees: Provides training, guidance, and technical assistance to subgrantees and departmental staff on HMIS use, privacy requirements, data entry standards, and reporting expectations. Ensures users are up‑to‑date on training obligations and that documentation meets federal and state requirements. Supports troubleshooting and continuous improvement in data systems.
• Human Services Department-wide Outreach: The Human Services Department conducts occasional all-hands outreach projects in the community. Supports departmentwide outreach initiatives, including fieldwork, engagement with vulnerable populations, coordination with emergency response partners, and participation in community events.
• Other Duties: Performs other duties as required.

Education & Experience

Bachelor's degree: Type of degree: Data Sciences, Social Sciences, Natural Sciences, Sociology, Psychology, Public Health AND Five (5) years of progressively responsible experience working with health care or social service providers, including four years in a supervisory and managerial capacity, OR an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Required

• Valid WA State Driver’s License and proof of insurance, if requested.
• Successful completion of a financial and criminal background investigation and general employment verification.
• Successful completion of specialty training and/or possession of specialty related certification is required within six months of appointment.
• This may include one or more certifications such as: Homeless Management Information System (HMIS) New User Training.

Preferred

• Nine (9) years of progressively responsible experience working with health care or social service providers.
• Experience preparing Memorandums of Understanding (MOUs) for legal review and contracting with service providers and contracted labor.
• Experience in governmental strategic planning and research-product delivery.
• Experience building communication tools between community providers.
• Working on community projects that explore behavioral health, substance use disorder, and homelessness.
• Experience coordinating community‑based services that improve access to referral pathways.
• Certification in social/behavior research to benefit contracted services strategy toward community goals.
• Government and/or non-profit experience; Experience using Microsoft Word, Excel, Teams, Outlook; JotForm, WizeHive and Tableau.

Equipment Used

Computers, telephones, printer, photocopiers, webcam equipment, projector, screens, cell phone, other basic office equipment, and operation of a passenger vehicle.

Working Conditions

This position is rated as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Environment: moving/mechanical parts. Physical Demands: carrying, handling, lifting, sitting, standing, walking, fingering, talking, and visual acuity.

Knowledge

• Contracting principles and techniques; Terminology, laws, rules, and regulations governing area of assignment; Technical program development methods and techniques; Operational methods, principles, issues and service standards of the area of assignment; Grammar, spelling and punctuation; Computer applications and systems; Subject matter expertise regarding human services, homelessness, and behavioral health; Supervisory theories, practices and principles; Public sector financial management, accounting and budgeting theories and principles; Terminology, laws, rules, and regulations governing area of assignment; Project management, public administration and organizational management theories, practices and principles; Customer service techniques and team building concepts; and Understanding / implementation and deployment of employee and employment work rules and conduct under Yakima County procedure.

Skills (and abilities)

• Using a personal computer and related software applications, and operating basic office equipment.
• Determining priorities and making critical decisions; developing initiatives and projects; Supervising, teaching, coaching, monitoring and evaluating the work of staff; Developing, writing, applying and implementing County and departmental policies and procedures; Solving problems, resolving conflict, and building teams; Applying principles of financial and resource management in budgeting and contract negotiation; Giving presentations, public speaking, and facilitating meetings; Researching, enforcing, and mediating laws, codes, ordinances, and regulations; Providing technical expertise in area of responsibility; Establishing and maintaining effective interpersonal relationships with County and other officials, at all organizational levels and with the public; and Communications, oral and written, sufficient to exchange or convey information and to give and receive work direction.

Equal Opportunity Employer

AN EQUAL OPPORTUNITY EMPLOYER Minorities, Females, Protected Veterans and the Disabled are encouraged to apply. Yakima County ensures equal employment opportunities regardless of a person’s age, color, creed, sensory, mental or physical disability, genetic information, marital status, national origin, political belief, race, religion, sex, sexual orientation, and military status, or any other protected status under federal or state statute.

Pay Transparency Non-Discrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish the information. Disabled applicants may request accommodation to participate in the job application and/or selection process for employment. Please contact Human Resources for further information.

Other Information

Yakima County is an E-Verify Employer.

Yakima County is one of the largest employers with over 1,000 employees providing services in all areas of law and justice, corrections, administration, public services and social services. Work locations are throughout the Valley and vary based on department. Check out the County’s website at www.yakimacounty.us for more information.

Yakima County Benefits Snapshot

• Eligibility for benefits are dependent upon Collective Bargaining Agreements (CBA) and if your position type is full-time, part-time, or intermittent.
• Medical, Dental, Prescription and Vision Coverage.
• Basic Life and Long-Term Disability Insurance Coverage.
• Employee Assistance Program (EAP).
• Health Reimbursement Account (HRA- VEBA).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary Benefits – vision, term life, critical illness, disability and other insurance plans.
• Washington State Retirement Plan (DRS).
• 457 Deferred Compensation Program (DCP).
• Paid Vacation.
• Ten Paid Holidays and Sick Leave.

Click here for a full list of benefits with Yakima County.

Yakima County is a qualified Public Service entity for the Public Service Loan Forgiveness Program. For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service or contact your federal loan servicer.

In compliance with the Immigration Reform and Control Act of 1986, Yakima County will hire only United States citizens and aliens lawfully authorized to work in the United States. Yakima County is an E-Verify Employer.