Program Representative I

Yakima County; United States; On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health Care Benefits (Medical, Dental,

Retirement Benefits

Paid Vacation

Paid Holidays

Paid Sick Leave

Job summary

Yakima County is seeking a Program Representative I (Supervisor-Juvenile) to oversee Juvenile Clerk staff and support docketing, trial management, and court document processing. You will develop procedures to assist judicial officers and staff with case management, ensuring efficient operations in the Juvenile Court.

The role requires supervising in-court and office staff, coordinating staffing, and training on procedures and software while maintaining compliance with county policies and

Qualifications

• High school diploma or GED plus five years in program coordination and supervisory roles.
• Experience managing electronic case files and court documents.
• Background check and valid driver's license required.

Responsibilities

• Supervises In-Court Clerk and Office Staff; assigns, monitors, and evaluates work.
• Maintains attendance and vacation records; supports resource planning.
• Trains staff on procedures and software; manages docketing in DMS.
• Resolves issues at the counter, courtroom, or by phone; ensures staff safety.
• Represents department in meetings; addresses needs of Clerk's Office.
• Identifies system issues; researches solutions with vendors and users.
• Develops court processing policies; advises on revisions as needed.
• Participates in long-range planning and relevant committees.

Skills

Supervisory experience

Staff coordination

Attention to detail

Customer service

Education

High School Diploma or GED

5 years program coordination/supervisory experience

Tools

Judicial Information System

FTR

Odyssey

DMS system

Job description

Job Overview

Note: Current Employees must use the Workday Job Hubs career section to apply for this position. The mission of Yakima County Government is to provide accessible, responsive and responsible public service through leadership and teamwork committed to understanding and meeting public needs. Our Values: Integrity Common Sense Innovation Accountability Position Data: Program Representative I-J23-U33-H Regular Non-Exempt (eligible for overtime)

Overview: Job Description Summary Pay Range: $24.76 - $31.40 per hour ( Clerk Teamsters -Supervisors Pay Plan B23, Step 1-13) Hiring Range: $24.76 - $26.27 per hour ( Clerk Teamsters -Supervisors Pay Plan B23, Step 1-4 DOQ) Job Closing Date: November 3, 2026

There is one Program Representative I (Supervisor-Juvenile) opening with the Yakima County Clerk's Office. This position coordinates, audits, monitors, evaluates and provides day to day supervision of Juvenile Clerk staff. Develops and implements procedures to assist judicial officers and related personnel with case management, trial management and documentation for Juvenile Court.

Duties include assigning staffing resources, so courts can proceed with trial and non-trial matters and assigning inter-office duties and caseloads.

Benefits

• Health Care Benefits (Medical, Dental, Vision, Basic Life and Basic LTD)


• Retirement Benefits


• Paid Vacation


• Paid Holidays


• Paid Sick Leave

Note: This a Clerk Teamsters (Supervisors) Bargaining Unit position. This recruitment may be used to fill future vacancies that occur within 90 days of the closing of this position. (This excludes Yakima County Sheriff's Office and Department of Corrections)

Responsibilities

• Supervises In-Court Clerk and Office Staff; prioritizes, assigns and monitors work; evaluates performance; recommends employee selection and/or discipline to County Clerk in compliance with departmental and County policies.


• Maintains and approves attendance records/vacation requests; evaluates individual performance; ensures resources are available for operations; trains staff on many different procedures and software.


• Develops and trains other Office staff in procedures for use in processing & docketing of court documents within DMS system which includes responsibility for setup & access to training necessary.


• Resolves problematic issues that arise over the counter, in the courtroom or by telephone, to ensure the safety of Office staff.


• Represents the department at meetings ensuring needs and concerns of the department are heard concerning implementation and operation of In-Court Clerk’s Office Staff & Courtroom procedures.


• Identifies Document Recordkeeping & FTR software operating issues or malfunctions; researches solutions with vender and countywide users; recommends and/or implements solutions.


• Creates and/or ensures existing courtroom processing policies and procedures are adequate and advises County Clerk if they need to be revised.


• Participates in long range planning activities as requested, to assist the Clerk in development of the courtroom procedures.


• Participates in local and state committee workgroups such as the Administrator of the Courts Judicial Information System committees and the Court Managers’ Association committees.


• Provides training and instruction for the marking, storing and release of Exhibits.


• Prepares and recommends project proposals and associated research.


• Monitoring performance and compliance of professional services and vendors with the Court.


• Assumes leadership role in resolving case flow legal and systems problems for in-court and Office staff.


• Drafts, develops and implements court judicial and community projects that involve the broader legal community such as Yakima County Bar Focus Group, Criminal Justice-Court Liaison Committee, NW Justice Project, DSHS, Department of Ecology, Administrator of the Courts and other local and state area courts in absence of and/or along with the County Clerk.


• Develops and drafts document management/ processing policies and procedures as needed, making recommendations to the Clerk regarding programs and case management as well as recommending education / training opportunities.


• Implements best business practices and approaches to pursue project development and implementation.


• Prepares statistical and feasibility reports for consideration of new or continuation of projects.


• Performs other duties as required.

Education and Experience

High School Diploma or GED PLUS five (5) years of progressively responsible program related experience including program coordinating, supervisory or managerial experience and minimum of one (1) year experience in management of electronic data; OR an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Required: Valid WA State Driver’s license and proof of insurance, if requested. Supervisory experience; Computer skills and working knowledge of Judicial Information System, FTR and Odyssey systems or similar audio / visual software systems; Successful completion of a criminal background investigation and general employment background verification.

Preferred: Proficiency with imaging systems and equipment preferred; Proficiency with Microsoft operating systems and applications software preferred Knowledge of computer hardware/ software troubleshooting techniques; Customer service techniques; Telephone etiquette; and Successful completion of a background investigation.

Equipment Used

Computer, multimedia equipment, copy machine, telephone, fax machine, calculator, cell phone, scanner, pager, FTR and other basic office equipment.

Working Conditions

This position is rated as Sedentary Work, Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environment

Pathogen exposure exhibits, traveling, multiple work locations (Courthouse and Juvenile Center), working in locked down facility, and may be exposed to hostile / angry individuals; work outside of standard business hours and locations.

Physical Demands

Bending, carrying, handling, lifting, pulling, pushing, reaching, sitting, standing, walking, fingering, balancing, climbing, crawling, crouching, kneeling, reclining, hearing, smelling, talking, and visual acuity.

Intellectual Demands

Ability to multi-task, confidentiality, ability to work under pressure, and ability to follow verbal instruction in the courtroom.

Knowledge

Computerized record keeping methods and procedures; Archival/storage/retrieval/indexing of records; Supervisory theories, practices and principles; Legal Terminology, laws, rules and regulations governing general jurisdiction courts; Office and project management, organizational management theories, practices and principles; Clear, concise verbal and written skills; Experience in the use of computers and basic software programs to include troubleshooting and working closely with technology services departments; Customer service techniques and team building concepts; Project Management theories; Office practices and procedures, including time management principles; Ability to establish and maintain effective working relationships with staff at all organizational levels and the general public; and Consistent and effective customer service techniques.

Skills

Ability to conduct effective research, evaluation and analysis of legislative change and technology change; Ability to prioritize, organize and analyze situations to make critical decisions; Skills in planning and developing initiatives and projects; Ability to supervise, coach, teach, motivate, monitor and evaluate work of staff; Ability to draft, write, apply and implement processing & record retention policies and procedures; Ability to solve problems, resolve conflicts, and build teams; Ability to provide technical expertise in areas of responsibility; Skill in establishing and maintaining effective interpersonal relations with peers, subordinates, other elected officials, department heads, and law and justice related community resources; Effective oral and written communication skills; and Giving presentations and facilitating meetings.

"AN EQUAL OPPORTUNITY EMPLOYER"

Minorities, Females, Protected Veterans and the Disabled are encouraged to apply. Yakima County ensures equal employment opportunities regardless of a person’s age, color, creed, sensory, mental or physical disability, genetic information, marital status, national origin, political belief, race, religion, sex, sexual orientation, and military status, or any other protected status under federal or state statute.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish the information.

Disabled applicants may request accommodation...

Disabled applicants may request accommodation to participate in the job application and/or selection process for employment. Please contact Human Resources for further information.

Public Service Loan Forgiveness

Yakima County is a qualified Public Service entity for the Public Service Loan Forgiveness Program. For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service or contact your federal loan servicer.

Immigration

In compliance with the Immigration Reform and Control Act of 1986, Yakima County will hire only United States citizens and aliens lawfully authorized to work in the United States. Yakima County is an E-Verify Employer.

Benefits Summary (CBA dependent)

Eligibility for benefits are dependent upon Collective Bargaining Agreements (CBA) and if your position type is full-time, part-time, or intermittent.

• Medical, Dental, Prescription and Vision Coverage Basic Life and Long-Term Disability Insurance Coverage Employee Assistance Program (EAP) Health Reimbursement Account (HRA- VEBA) Health Savings Account (HSA) Flexible Spending Account (FSA) Voluntary Benefits - vision, term life, critical illness, disability and other insurance plans Washington State Retirement Plan (DRS) 457 Deferred Compensation Program (DCP) Paid Vacation, Paid Holidays and Sick Leave Click here for a full list of Yakima County Benefits

Yakima County Overview

Located in Central Washington, Yakima County is large (4,200 square miles) and diverse. Residents enjoy 300 days of sunshine each year and four distinct seasons. Yakima County is ranked first in the state in agricultural production, and is one of the top five areas in the nation in production of specialty crops. Irrigated farmlands and rolling foothills provide a backdrop to the nearby Cascade Mountains. Around 70 percent of the County’s 226,000 residents live in its 14 cities, towns and urban growth areas. The unique blend of rural and urban lifestyle choices offers a quality of living unsurpassed in the Northwest. Learn more at www.visityakima.com

Looking for an exciting career with the Yakima County Sheriff's Department? To apply as a Lateral Deputy Sheriff, Click here To apply as an Entry Level Deputy Sheriff or a Law Enforcement Dispatcher, you must go through Public Safety Testing.