Customer Support Coordinator

Insight Global; Richmond (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement account access with employer matching

Paid sick leave

Job summary

A staffing agency is seeking a Customer Support Coordinator in Richmond, Virginia to assist clients with application processes for public assistance programs. Ideal candidates will have face-to-face customer service experience and familiarity with Microsoft Office Suite. The position offers a full-time contract with an hourly pay of $18, and includes benefits such as medical, dental, and retirement options after 31 days of employment.

Qualifications

• 1-2 years of experience in a similar role.
• Face-to-face customer service experience.
• Familiarity with automated reporting systems.

Responsibilities

• Greet customers and assist with forms.
• Enter customer information on application forms.
• Screen applications to determine eligibility.
• Prepare case records and write recommendations.

Skills

Customer service experience

Microsoft Office Suite (Excel)

Experience in human services

Education

Associate's degree

Job description

Insight Global is looking for a Customer Support Coordinator to join a client's team in the Richmond, Virginia area.

Required Skills & Experience

• 1-2 years of experience in a similar role
• Face to face customer service experience
• Microsoft Office Suite (excel)

Nice to Have Skills & Experience

• Experience working in a human services environment
• Associates

Job Description

• Greet customers and help them complete forms
• Enter customer information on application forms
• Screen and review applications to determine eligibility
• Enter information into automated systems and generate reports
• Prepare case records & write recommendations for assigned cases
• Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing)
• Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications
• Help register and file clearances through State benefits systems
• Gather report facts & interpret public assistance policies/regulations

Job Type: Full-time, 12-month contract position

Hourly Pay: $18/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.