Human Service Program Specialist

Commonwealth of VA Careers; Richmond (VA); On-site; USD 48,000 - 67,000; Full time

Job summary

Virginia Department of Health is seeking a Workforce Coordinator to support health workforce incentive programs across Virginia, focusing on loan repayment and incentives for primary health professionals. Responsibilities include processing applications, maintaining records, monitoring service obligations, and guiding applicants through eligibility and documentation.

The role requires strong attention to detail, organization, and customer service skills, with familiarity in Microsoft Office;

Qualifications

• Experience with administration, planning, service delivery, and evaluation of public health initiatives.
• Experience conducting studies, providing technical training, and ensuring policy compliance.
• Experience with data collection and analysis, data integrity, and reporting.
• Experience identifying and resolving problems; able to communicate clearly in writing and verbally.
• Experience working in a team, responding to inquiries professionally, and following policies.
• Ability to manage multiple priorities and demonstrate organizational skills.

Responsibilities

• Process and review applications for health workforce incentive programs.
• Maintain accurate program records and monitor participant requirements.
• Serve as a point of contact for applicants with guidance on programs and required documentation.
• Collaborate with program staff to monitor activity and improve processes.
• Track participant information and service commitments, and support program reporting.
• Ensure records are accurate, complete, and maintained.

Skills

Attention to detail

Organization

Communication skills

Customer service

Policy and regulatory

Data management

Tools

Microsoft Office

SharePoint

Power BI

REDCap

CRM systems

Job description

Title: Human Service Program Specialist

State Role Title: Community and Social Svc Specialists, All Other

Hiring Range: $48,027 - $67,297

Pay Band: 4

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Office of Health Equity is seeking a Workforce Coordinator to support the administration and management of health workforce incentive programs designed to attract and retain primary health professionals throughout Virginia, particularly in medically underserved areas. These programs include initiatives that provide financial incentives, including educational loan repayment, to eligible healthcare professionals. The Workforce Coordinator will process and review applications, maintain accurate program records, monitor participant requirements and service obligations, and serve as a key point of contact for prospective applicants and program participants by providing guidance on available programs, eligibility requirements, application procedures, and required documentation.

The Workforce Coordinator will collaborate with program staff to monitor application activity, resolve application and documentation issues, and identify opportunities to improve program processes and procedures. Additional responsibilities include tracking participant information and service commitments, responding to applicant and stakeholder inquiries, supporting program reporting, and ensuring program records are accurate, complete, and appropriately maintained. The successful candidate will demonstrate strong attention to detail, organization, communication, and customer service skills; the ability to manage multiple priorities; and proficiency with Microsoft Office applications. Experience with SharePoint, Power BI, REDCap, and customer relationship management or similar data-management systems is preferred.

Minimum Qualifications

• Knowledge and/or experience with administration, planning, service delivery, and evaluation of principles and practices that support reporting, surveillance, and quality assurance for public health initiatives
• Knowledge and experience conducting studies and research, providing technical training, developing and communicating information, ensuring compliance with policy and regulations, and maintaining documentation
• Knowledge and/or experience with data collection and analysis, ensuring data accuracy and integrity, and producing reports
• Experience identifying, analyzing, and providing recommendations for problem resolution
• Experience working as part of a team, responding to inquiries in a professional and timely manner, interpreting and applying policies and procedures, and preparing correspondence
• Demonstrated effective oral and written communication, organizational, time management, analytical, interpersonal, and decision-making skill

Additional Considerations

• Public health experience
• Experience with grant writing and/or grant acquisition and management
• Familiarity with government-funded or community-based behavioral health programs

Contact Information

Name: Vontrell Hodges

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.