Program Support Technician Senior

Go VCE; Rocky Mount, Northern (VA, KY); Hybrid; USD 50,000 - 57,000; Full time

Job summary

Virginia Department of Health is seeking a Program Support Technician Senior to serve as a lead information resource, manage program data, and ensure workflow efficiency. The role involves handling complex inquiries, guiding program processes, and maintaining accurate records.

The position emphasizes data entry accuracy, regulatory compliance, and collaboration with teams to support district health services in the West Piedmont area.

Qualifications

• Knowledge of program operations, services, policies, and procedures.
• Ability to serve as an expert resource, providing accurate information and resolving inquiries.
• Experience in designing and directing workflow processes to enhance program efficiency.
• Ability to ensure compliance with relevant regulations, policies, and procedures.
• Proficient in collecting, entering, and reviewing data for discrepancies.
• Ability to maintain records in accordance with established policies and procedures.
• Ability to generate reports and interpret data to inform program activities.
• Strong interpersonal and communication skills, verbal and written.

Responsibilities

• Acts as lead and information resource for one or more program areas.
• Performs complex tasks for program services.
• Directs and/or processes incoming inquiries, giving accurate information.
• Designs and directs workflow processes to improve efficiency.
• May assist with applications for services and MOAs.
• Supports development and coordination of program activities.
• Ensures compliance with policies, procedures, and regulations.
• Collects and inputs data into established databases and reviews for discrepancies.
• Maintains records per policies and procedures.
• May perform data analyses to assess trends.
• Gathers data and prepares reports on program activities.
• Generates reports as needed.
• Provides guidance and resources on program specifics.
• Trains other staff on processes, procedures, workflow and program details.

Skills

Info resource lead

Workflow design

Data entry

Data review

Regulatory compliance

Microsoft Office

Communication skills

Tools

Microsoft Office Suite

Job description

Title: Program Support Technician Senior

State Role Title: Admin and Office Spec III

Hiring Range: $49,500.00 - $56,652.00

Pay Band: 3

Agency: Virginia Department of Health

Location: WEST PIEDMONT HQ

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties & Responsibilities

Come work where the blend of small-town charm, natural beauty and affordable living is at your disposal. The area offers a relaxed pace of life, and a welcoming community that cares about the people who live here. The West Piedmont Health District serves Henry County, Franklin County, Patrick County, and the City of Martinsville.

What drives you? Whether knowing the work you do makes a difference, having a great work/life balance, working to succeed in performing beyond the minimum and contributing in ways that go beyond expected or simply working with a great group of people who are committed to professionalism then the Department of Health is right for you.

Position VDH00344- location will be Martinsville, VA

Position VDHWP013- location will be Rocky Mount, VA

Program Support

• Serves as a lead and an expert information resource for one or more program areas
• Performs complex tasks for program services
• Directs and/or processes incoming inquiries and provides accurate information for program services
• Designs and directs workflow processes
• May assist with applications for services and MOAs
• Supports the development and coordination of program activities
• Ensures compliance with policies, procedures, and regulations

Data Entry & Records Maintenance

• Collects and inputs data into established database and reviews for discrepancies
• Maintains records in accordance with policies and procedures
• May perform data analyses to assess trends
• Gathers data and collects and prepares reports on program activities
• Generates reports as needed

Training & Technical Guidance

• Provides guidance and resources on program specifics
• Provides training to other support staff on processes, procedures, workflow and program details

Minimum Qualifications

• Knowledge of program operations, services, policies, and procedures.
• Ability to serve as an expert resource, providing accurate information and resolving inquiries.
• Experience in designing and directing workflow processes to enhance program efficiency.
• Ability to ensure compliance with relevant regulations, policies, and procedures.
• Proficient in collecting, entering, and reviewing data for discrepancies.
• Ability to maintain records in accordance with established policies and procedures.
• Ability to generate reports and interpret data to inform program activities.
• Strong interpersonal and communication skills, verbal and written.
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. Word, Excel, and database entry) and general office equipment

Additional Considerations

• Experience in supporting a supervisor or manager in leading a team
• Experience in training/mentoring
• Experience scheduling and ensuring continuity of operations
• Experience in Coordinating clinics or special projects
• Knowledge of Department of Health Vital Records
• Knowledge of Electronic Health Records operating systems.
• Knowledge of Billing and Coding
• Deputy Registrar Certification

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.