Trainer, Food & Beverage | Full-Time | SeaWorld San Diego

United Parks & Resorts; San Diego (CA); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible SP/

Employee Assistance Program

Legal Assistance Plan

Job summary

SEAWORLD PARKS & ENTERTAINMENT is seeking enthusiastic trainers to become Ambassadors at the park. You will conduct onboarding and safety training, deliver engaging sessions, and coach team members to achieve high guest service standards.

The role involves preparing materials, maintaining records, and collaborating with supervisors to identify training needs. A high school diploma and basic computer skills are required; PowerPoint experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous training/teaching/presenting experience a plus.
• Must be able to multitask and work in a fast-paced environment.

Responsibilities

• Conduct training for Ambassadors, including facility tours and safety and station training.
• Provide coaching and retraining opportunities to Ambassadors and support teams.
• Maintain training records and paperwork for department records.

Skills

Public speaking

Verbal communication

Team collaboration

Guest service

Coaching & training

Safety training

Multitasking

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!**What you get to do:*** Conduct training for Ambassadors to include facility tours, safety training, and assigned station training* Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.* Communicate with Supervisor and department trainer concerns regarding Ambassador's progress; Identify additional training needs* Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records* Provide answers to Ambassadors to achieve job proficiency* Assist other facilities throughout the park as needed* Support facility integrity by maintaining high level of quality and cleanliness.* Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.* Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.* Works as part of a team to increase productivity and while providing excellent guest service.* Maintains a professional appearance that meets grooming standards.**What it takes to succeed:*** Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions* Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors* Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations* Organize resources, establish priorities and monitor multiple projects and assignments; results oriented* Must be able to walk and stand for long periods of time in extreme weather conditions* Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.* Must be willing to work as part of a team as well as work independently with little or no supervision.* Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings* Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.* Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.* Must be willing to comply with all SEA grooming guidelines and employment standards.* Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within* established timelines.* Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and* Windows.* Must have High School Diploma or Equivalent* Minimum of three (3) months department experience preferred* Previous training, teaching, and/or presenting experience a plus**Compensation:** 19.00 USD HourlyThe perks of the position:* Paid Time Off* Complimentary Park Tickets and Passes* Park Discounts on Food and Merchandise* Medical, Dental, and Vision Insurance* 401K Retirement plan* Voluntary Insurance* Life Insurance* Disability Benefits* Tuition Reimbursement* Dependent and Health Care Flexible Spending Accounts* Employee Assistance Program* Legal Assistance Plan**EEO Employer:**SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.