Human Resources Specialist

REQ Solutions; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a People Support Advisor to enhance employee experiences through exceptional HR support. This role involves managing HR-related inquiries, ensuring compliance with U.S. benefits, and delivering quality service in a dynamic environment. Ideal candidates will have a strong HR background, excellent communication skills, and the ability to thrive in high-volume settings. Join a collaborative team dedicated to continuous improvement and make a significant impact on employee satisfaction and organizational success. If you are passionate about HR and eager to contribute to a forward-thinking company, this opportunity is for you.

Qualifications

• 2+ years of HR generalist or shared services experience.
• Strong understanding of U.S./Canada benefits and leave policies.
• Experience in fast-paced, high-volume environments.

Responsibilities

• Provide Tier 1 HR support across the employee lifecycle.
• Triage and manage cases in Wolken case management system.
• Respond to U.S. and Canadian benefits and leave inquiries.

Skills

HR or Shared Services experience

U.S. benefits inquiries

Prioritization under pressure

Communication skills

Excel skills

Interpersonal skills

Organizational skills

Detail-oriented

Education

Bachelor’s degree in HR or related field

Tools

Wolken case management system

Workday

Excel

Word

Job description

This range is provided by REQ Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $44.00/hr

Direct message the job poster from REQ Solutions

Sr Technical Recruitment Manager at Veterans Sourcing Group, LLC

Title: HR Specialist

Location: Remote Role (With optional office access if near client’s location Portland, OR | Texas | Atlanta, GA)

Duration: 4 Months Contract

Must Have Skills:

• HR or Shared Services experience, particularly in high-volume environments
• Prior experience with U.S. benefits inquiries (e.g., open enrollment, life events, leaves)
• Proven ability to meet SLAs and prioritize effectively under pressure

Job Description:

Experience Level: 3–5 years

Client is seeking a People Support Advisor to join its AskPPL HR Shared Services team, delivering a 5-star experience through frontline support for all employee HR-related inquiries. This temporary role is ideal for a candidate with strong HR generalist or shared services experience, particularly in U.S. benefits, leaves, and high-volume case handling. You’ll be part of a collaborative, solutions-focused team committed to process excellence and continuous improvement.

Key Responsibilities:

• Provide Tier 1 HR support across the employee lifecycle (Day 1 to post-employment)
• Triage and manage cases in Wolken case management system; escalate as necessary
• Respond to U.S. and Canadian benefits and leave inquiries
• Handle administrative tasks: Verifications of Employment, Business Visa letters, and more
• Support L&OD operations and other Tier 1 service tasks
• Collaborate cross-functionally to share feedback and improve service delivery
• Generate and analyze HR metrics and contribute to service performance improvement
• Uphold service excellence and ensure adherence to SLAs and confidentiality standards

Skills & Qualifications:

• 2+ years of HR generalist or shared services experience
• General HR knowledge across multiple functional areas
• Strong understanding of U.S./Canada benefits and leave policies
• Excellent communication, interpersonal, and organizational skills
• Strong skills in Excel, Word, Workday, and case management tools
• Experience working in fast-paced, high-volume environments
• Detail-oriented, methodical, and focused on quality service delivery
• Able to prioritize and adapt in a dynamic setting

Preferred Qualifications:

• Bachelor’s degree or equivalent qualification in HR or a related field
• Experience with HR metrics reporting and analysis
• Comfortable with cross-level communication—from employees to senior leaders
• High level of integrity and ability to handle sensitive information

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources, Information Technology, and Management

• Industries

  Human Resources Services, Software Development, and Insurance and Employee Benefit Funds

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