Human Resources Operations Specialist

CTW; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

CTW is seeking an HR Operations Specialist to manage day-to-day HR operations with a primary focus on U.S. payroll and benefits administration. The role ensures accurate payroll processing, benefits management, compliance, and supports onboarding and offboarding to maintain a positive employee experience.

The ideal candidate will have at least 3 years of HR/payroll experience, hands-on U.S. payroll knowledge, and professional HR certification such as SHRM-CP or PHR.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or a related field.
• Minimum of 3 years of experience in HR, payroll, benefits administration, or a related role.
• Hands-on experience supporting or managing U.S. payroll processes.
• Practical experience administering employee benefits programs.
• Strong attention to detail and ability to work accurately with confidential employee and payroll information.
• Professional HR certification such as SHRM-CP or PHR.

Responsibilities

• Manage end-to-end U.S. payroll processing accurately and on schedule for all employees.
• Review payroll inputs including new hires, terminations, salary changes, bonuses, deductions and PTO.
• Administer employee benefits programs including enrollment and eligibility changes.
• Oversee onboarding and offboarding processes with payroll/benefits coordination.
• Support HR compliance and maintain confidential employee records.
• Coordinate day-to-day office operations and administrative matters.
• Manage office supplies, facilities-related requests, and general workplace needs.
• Collaborate with building management, vendors, and external service providers.
• Support office events, meetings, and employee engagement initiatives.
• Assist with business travel and office logistics as needed.

Skills

Payroll processing

Benefits administration

HR operations

Onboarding & offboarding

HRIS systems

Confidential information handling

Attention to detail

Office coordination

Education

Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, or related field

Tools

HRIS systems

Microsoft Office Suite

Job description

The HR Operations Specialist is responsible for managing day-to-day HR operations with a primary focus on U.S. payroll and employee benefits administration. This role ensures accurate payroll processing, benefits management, compliance, and provides support for employee inquiries, onboarding, and offboarding. The position is key to maintaining HR operational excellence and supporting a positive employee experience.

• Manage and process end-to-end U.S. payroll accurately and on schedule for all employees.
• Review and validate payroll inputs, including new hires, terminations, salary changes, bonuses, deductions, and PTO.
• Administer employee benefits programs, including enrollment, eligibility changes, and terminations of coverage for medical, dental, vision, and life insurance plans.
• Manage employee onboarding and offboarding processes, including HR documentation, payroll and benefits coordination, system updates, and workplace setup.
• Support HR compliance and maintain accurate and confidential employee records.
• Coordinate day-to-day office operations and administrative matters to ensure the office runs smoothly.
• Manage office supplies, equipment, facilities-related requests, and general workplace needs.
• Coordinate with building management, vendors, and external service providers as needed.
• Support office events, team activities, meetings, and other employee engagement initiatives.
• Assist with business travel, visitor arrangements, and other office logistics when needed.
• Support other HR, administrative, and operational projects as assigned.
• Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, or a related field.
• Minimum of 3 years of experience in HR, payroll, benefits administration, or a related role.
• Hands-on experience supporting or managing U.S. payroll processes.
• Practical experience administering employee benefits programs.
• Strong attention to detail and ability to work accurately with confidential employee and payroll information.
• Professional HR certification such as SHRM-CP or PHR.
• Experience with HRIS systems and advanced Microsoft Office skills.
• Prior experience in a multi-national or fast-growing company environment.
• Knowledge of payroll processes or benefits administration.