Human Resources Manager

SupportFinity™; Lakeland (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Travel opportunities

Inclusive workplace culture

Job summary

SupportFinity™ is seeking an HR Leader to manage day-to-day HR operations at the Chick‑fil‑A Supply Distribution Center in Winter Haven, FL. In this role, you will guide the human resources team to ensure effective talent management, employee engagement, and legal compliance with HR policies.

The ideal candidate will possess a bachelor's degree in a relevant field and have over 7 years of HR experience, preferably in a distribution or manufacturing environment. Strong relationship management and communication skills are essential.

Qualifications

• 7+ years of HR experience in a distribution or manufacturing environment.
• Ability to build and influence relationships across multiple operations.
• Proficient in both verbal and written English communication.

Responsibilities

• Support performance management and problem-solving for HR operations.
• Execute recruitment and retention initiatives to meet business goals.
• Drive employee engagement and culture alignment within the DC.

Skills

HR policies and procedures

Leadership

Relationship Management

Communication Skills

Problem Solving

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick‑fil‑A Supply Distribution Center in Winter Haven, FL (4050 Logistics Parkway, Winter Haven, FL 33884). The Talent Leader will help lead a workforce responsible for distributing millions of cases of inventory annually to Chick‑fil‑A Operators. The role will support the workforce to meet DC demands, work with Chick‑fil‑A Supply Talent leadership and other distribution centers to drive the talent strategy, manage reward and benefit systems, and focus on engagement and development. The Talent Leader will participate in the stand‑up of a brand‑new DC and test and refine a new facility implementation playbook for future facilities, while embodying Chick‑fil‑A’s vision and strategy.

About Chick‑fil‑A Supply

Chick‑fil‑A Supply®, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. Chick‑fil‑A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick‑fil‑A’s culture of care.

Responsibilities

General Responsibilities

• Support team leaders and site leadership team by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
• Execute recruitment and retention initiatives that support the broader business goals of the DC
• Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
• Implement and oversee performance review and incentive programs within the DC
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement and safety
• Drive employee engagement across all departments of the DC
• Support the Chick‑fil‑A vision and strategy by helping build a culture that aligns with Chick‑fil‑A Supply values of care, safety and excellence
• Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary talent support, if needed
• Complete other activities as deemed valuable by the organization

Relationship Management

• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Provide employee relations support to all distribution center staff
• Maintain a positive, service‑focused mindset
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train, and develop a strong team

Required Qualifications (Knowledge, Skills, & Abilities)

• Bachelor’s degree in business administration, organizational development, human resources, or another relevant field
• 7 years of HR experience, preferably in a distribution or manufacturing environment
• Demonstrated knowledge of general HR policies, procedures and practices
• Ability to build relationships with and influence others across multiple operations
• Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
• Excellent business communication and presentation skills
• Experience with investigations including, but not limited to, accidents and harassment allegations
• Experience recruiting and developing a strong, diverse team
• Ability to lead through change management
• Proficient in Microsoft Word, Excel, and Outlook
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Required Years Of Experience: 7

Travel Requirements: 30%

Relocation Assistance Provided: Yes

Equal Employment Opportunity & Reasonable Accommodation

Chick‑fil‑A Supply LLC is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of CFA Supply to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, CFA Supply will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability – whether an applicant or a current employee – unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact [e-mail] as soon as you realize this need.