DC Human Resource Manager II

Chick-fil-A, Inc.; Cartersville (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A Supply is seeking an HR Leader to oversee day-to-day HR operations at the Cartersville, GA DC, aligning with CFA Supply and CFA, Inc. leaders. You will drive engagement, rewards, and workforce development to meet distribution goals and scale the network.

You will recruit, train, and mentor talent across centers while maintaining compliance and a service-focused mindset in a fast-paced warehouse environment.

Qualifications

• 3 years of HR experience in distribution or manufacturing.
• High School Diploma or equivalent.
• Knowledge of general HR policies, procedures and practices.
• Ability to lead through change management.
• Experience with investigations including harassment and safety.
• Experience recruiting and developing a diverse team.

Responsibilities

• Guide performance management and policy adherence for the DC.
• Lead recruitment and retention initiatives for the DC.
• Oversee performance reviews and incentive programs.
• Drive KPIs for attrition, engagement, and safety.
• Lead employee engagement across all DC departments.
• Support onboarding and temporary talent initiatives.

Skills

HR leadership

Employee relations

Recruiting

Change management

Policy knowledge

Communication

Investigations

Training & development

Education

Bachelor's degree

High School Diploma or GED

PHR/SPHR or SHRM cert.

Tools

MS Word

Excel

Outlook

Job description

Overview

The Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual will help lead a workforce to distribute millions of cases of inventory annually to Chick-fil-A Operators throughout the region. The HR Leader will ensure that the workforce can meet the demands of the DC, working closely with HR leaders at Chick-fil-A, Inc. and other Chick-fil-A Supply distribution centers to drive the HR strategy at the DC. The HR Leader will manage reward and benefit systems to help meet broader organizational goals. This person will help drive continued innovation at an operation like no other in the food service industry, by focusing specifically on the engagement and development of the workforce. Additionally, this role will be trained and train other talent professionals at various distribution centers in the network. Most importantly, the HR Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply® a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

General:

• Support GM by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
• Execute recruitment and retention initiatives that support the broader business goals of the DC Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
• Implement and oversee performance review and incentive programs within the DC
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement and safety
• Drive and oversee team member employee engagement strategy across all departments of the DC
• Support organizational growth and future distribution center operations by participating in interview events, training/onboarding and providing temporary talent support, if needed
• Complete other activities as deemed valuable by the organization Relationship Management:
• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Provide employee relations support to all distribution center staff
• Maintain a positive, service-focused mindset
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train, and develop a strong team

Required Qualifications (Knowledge, Skills, & Abilities)

• 3 years of HR experience in a distribution or manufacturing environment
• High School Diploma or equivalent
• Demonstrated knowledge of general HR policies, procedures and practices
• Ability to build relationships with and influence others across multiple operations
• Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
• Excellent business communication and presentation skills
• Experience with investigations including, but not limited to, accidents and harassment allegations
• Experience recruiting and developing a strong, diverse team
• Ability to lead through change management
• Ability to occasionally work evenings, weekends and holidays
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field
• Spanish speaking strongly preferred (regional based qualification)
• 10+ years of HR experience in a distribution environment
• Active PHR/SPHR SHRM-CP/SHRM-SCP or similar certification
• Excellent knowledge of employment law and other governmental requirements related to human resources
• Working knowledge of logistics, warehousing and IT systems
• Working knowledge of supply chain innovations
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Demonstrated business acumen and ownership of HR KPIs; using data to drive continuous improvement
• Demonstrated ability leading in distribution center
• Food service distribution experience

Required Years of Experience

3

Preferred Years of Experience

10

Travel Requirements

5%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

Business administration, organizational development, human resources or another relevant field

Relocation Assistance Provided

No

Work Environment

Warehouse