DC Human Resource Manager II

Socket.dev; Cartersville (GA); On-site; USD 95,000 - 135,000; Full time

Job summary

Chick-fil-A Supply in Cartersville, GA seeks an HR Leader to oversee daily HR operations at the new DC, guiding recruitment, retention, policy compliance, and employee development. You will partner with CFA Inc. to drive HR strategy and engagement across the distribution network.

The role focuses on training talent, leading performance programs, and managing relationships with senior leadership. Flexibility for evenings and weekends is required in a fast-paced food-service distribution

Qualifications

• 3 years of HR leadership experience in a distribution or manufacturing environment.
• High School Diploma or equivalent.
• Demonstrated knowledge of general HR policies, procedures and practices.
• Ability to build relationships with and influence others across multiple operations.
• Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect.
• Excellent business communication and presentation skills.
• Experience with investigations including, but not limited to, accidents and harassment allegations.
• Experience recruiting and developing a strong, diverse team.
• Ability to lead through change management.
• Ability to occasionally work evenings, weekends and holidays.
• Proficient in Microsoft Word, Excel, and Outlook.
• Proficient communicating in English to safely follow verbal instructions, complete documentation and paperwork.

Responsibilities

• Support GM by providing guidance on performance management, problem solving, and policies (e.g., FMLA, ADA, workers’ compensation).
• Execute recruitment and retention initiatives that support the broader business goals of the DC.
• Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations.
• Implement and oversee performance review and incentive programs within the DC.
• Achieve target KPIs related to attrition, employee engagement and safety.
• Drive and oversee team member employee engagement strategy across all departments of the DC.
• Support organizational growth and future distribution center operations by participating in interview events, training/onboarding and providing temporary talent support, if needed.
• Complete other activities as deemed valuable by the organization.

Skills

HR leadership

Employee relations

Recruitment & retention

Performance management

Policy compliance

Training & development

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Word

Excel

Outlook

HRIS / HR software

Job description

Overview

The Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual will help lead a workforce to distribute millions of cases of inventory annually to Chick-fil-A Operators throughout the region. The HR Leader will ensure that the workforce can meet the demands of the DC, working closely with HR leaders at Chick-fil-A, Inc. and other Chick-fil-A Supply distribution centers to drive the HR strategy at the DC. The HR Leader will manage reward and benefit systems to help meet broader organizational goals. This person will help drive continued innovation at an operation like no other in the food service industry, by focusing specifically on the engagement and development of the workforce. Additionally, this role will be trained and train other talent professionals at various distribution centers in the network. Most importantly, the HR Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

General:

• Support GM by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
• Execute recruitment and retention initiatives that support the broader business goals of the DC
• Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
• Implement and oversee performance review and incentive programs within the DC
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement and safety
• Drive and oversee team member employee engagement strategy across all departments of the DC
• Support organizational growth and future distribution center operations by participating in interview events, training/onboarding and providing temporary talent support, if needed
• Complete other activities as deemed valuable by the organization

Relationship Management:

• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Provide employee relations support to all distribution center staff
• Maintain a positive, service-focused mindset
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train, and develop a strong team

Required Qualifications (Knowledge, Skills, & Abilities)

3 years of HR experience in a distribution or manufacturing environment

High School Diploma or equivalent

Demonstrated knowledge of general HR policies, procedures and practices

Ability to build relationships with and influence others across multiple operations

Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect

Excellent business communication and presentation skills

Experience with investigations including, but not limited to, accidents and harassment allegations

Experience recruiting and developing a strong, diverse team

Ability to lead through change management

Ability to occasionally work evenings, weekends and holidays

Proficient in Microsoft Word, Excel, and Outlook

Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field

Spanish speaking strongly preferred (regional based qualification)

10+ years of HR experience in a distribution environment

Active PHR/SPHR SHRM-CP/SHRM-SCP or similar certification

Excellent knowledge of employment law and other governmental requirements related to human resources

Working knowledge of logistics, warehousing and IT systems

Working knowledge of supply chain innovations

Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility

Demonstrated business acumen and ownership of HR KPIs; using data to drive continuous improvement

Demonstrated ability leading in distribution center

Food service distribution experience

Required Years of Experience 3

Preferred Years of Experience 10

Travel Requirements 5%

Required Level of Education High School Diploma

Preferred Level of Education Bachelor's Degree

Relocation Assistance Provided No

Work Environment Warehouse