Human Resources Generalist

HHI SERVICES INC; Tacoma (WA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

HHI SERVICES INC is seeking an experienced Human Resources Generalist based in the Tacoma, WA area to support the Madigan Army Medical Center contract and other HHI operations. The role operates in a unionized environment with responsibilities in employee and labor relations, compliance, investigations, recruitment, and administration of collective bargaining agreements.

You will act as a primary HR resource for employees, supervisors, and management, guiding on employee relations, performance,

Qualifications

• 5+ years of professional HR experience in Washington State.
• Experience in a unionized environment with labor-management relations.
• Experience with collective bargaining agreements and represented workforce.
• Strong ability to independently manage employee relations and day-to-day HR matters.
• Experience handling workplace investigations, complaints, performance concerns, and separations.

Responsibilities

• Serve as a primary HR resource for employees, supervisors, and management across Madigan Army Medical Center contracts and satellite operations.
• Provide guidance on employee relations, performance, attendance, conduct, disciplinary matters, and policy interpretation.
• Maintain knowledge of Washington employment laws and support compliant practices.
• Manage employee relations matters from review to resolution, including investigations and disciplinary actions.
• Collaborate with management on performance coaching, corrective actions, and separations.
• Support labor relations and maintain constructive relationships with union representatives.
• Address employee and workplace matters in collaboration with site and regional leadership.
• Interpret and apply collective bargaining agreements consistently.
• Participate in grievance processes and labor-management discussions as appropriate.
• Assist leadership on leave, accommodations, and return-to-work matters.
• Support recruitment activities and onboarding processes.

Skills

Labor relations

Employee relations

Workplace investigations

Policy interpretation

Communication

Confidentiality

Education

Bachelor’s degree

Job description

HHI SERVICES INC is seeking an experienced Human Resources Generalist based in the Tacoma, Washington area to provide comprehensive HR support for the Madigan Army Medical Center contract and other HHI satellite operations. This role operates within a unionized environment and focuses on employee and labor relations, compliance, investigations, recruitment, and administration of collective bargaining agreements.

Key Responsibilities

• Act as a primary HR resource for employees, supervisors, and management supporting Madigan Army Medical Center, Madigan contract satellite facilities, and other assigned HHI satellite operations.
• Provide HR guidance to site and regional leadership on employee relations, performance, attendance, workplace conduct, disciplinary matters, policy interpretation, and other employment matters.
• Maintain current knowledge of Washington State employment laws and support compliant employment practices across assigned operations.
• Manage employee relations matters from initial review through resolution, including employee complaints, workplace concerns, performance issues, corrective actions, and disciplinary matters.
• Conduct fair, thorough, and appropriately documented workplace investigations.
• Partner with management on employee performance, coaching, corrective action, performance improvement plans, disciplinary actions, and employee separations.
• Support labor relations across HHI’s unionized workforce and maintain constructive working relationships with union representatives.
• Collaborate with union representatives, site leadership, and regional leadership to address employee and workplace matters.
• Interpret and support consistent administration of applicable collective bargaining agreements.
• Participate in labor-management discussions, grievance processes, and other union-related matters as appropriate.
• Assist leadership in identifying and addressing potential labor-relations concerns before escalation when possible.
• Provide guidance on employee leave, workplace accommodations, return-to-work matters, and other protected employment situations.
• Support recruitment activities including interviewing, hiring, onboarding, transfers, promotions, and employee separations.
• Ensure employee records and HR documentation are accurate, complete, confidential, and maintained appropriately.
• Coordinate with Payroll, Benefits, Operations, and other internal functions regarding employee changes and HR-related matters.
• Assist as needed with workers’ compensation, workplace injury, and return-to-work matters.
• Support consistent administration and interpretation of company policies and procedures.
• Monitor changes in employment requirements and identify policies, procedures, or practices that may require review or modification.
• Develop and maintain knowledge of HR requirements associated with HHI’s participation in the AbilityOne Program and its federal service contracts.
• Assist with HR-related audits, compliance reviews, government inquiries, and documentation requests.
• Identify recurring workforce, employee-relations, or labor-relations trends and communicate significant concerns to the Regional Director of Operations.
• Coordinate HR matters across supported locations and provide on-site or remote support as appropriate.
• Perform other HR-related duties consistent with the responsibilities of the position.

Minimum Requirements

• Minimum of five (5) years of professional human resources experience in Washington State, including demonstrated knowledge and practical application of Washington employment laws and HR requirements.
• Experience working in a unionized environment with demonstrated understanding of labor-management relations.
• Experience working with collective bargaining agreements and addressing employee matters within a represented workforce.
• Broad HR experience with demonstrated ability to independently manage employee relations and day-to-day human resources matters.
• Demonstrated experience handling workplace investigations, employee complaints, performance concerns, disciplinary actions, and employee separations.
• Working knowledge of Washington State wage and hour requirements, leave requirements, paid sick leave, workplace accommodations, employee protections, and other applicable employment requirements.
• Experience advising supervisors and managers regarding employee relations and HR matters.
• Strong written communication and documentation skills.
• Strong interpersonal skills and ability to develop effective working relationships with employees, management, leadership, and union representatives.
• Ability to exercise sound judgment, maintain confidentiality, and appropriately handle sensitive employee matters.
• Ability to independently prioritize and manage multiple HR matters across multiple locations.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
• SHRM-CP, PHR, or comparable professional HR certification.
• Experience supporting a nonprofit organization.
• Experience with the AbilityOne Program or another federal contracting environment.
• Experience with the Service Contract Act and federal wage determinations.
• Experience supporting healthcare, environmental services, custodial, facilities, or other service-based operations.
• Experience providing HR support across multiple locations or accounts.

Knowledge, Skills, and Abilities

• Strong practical knowledge of Washington State human resources and employment requirements.
• Strong employee and labor-relations skills.
• Ability to establish and maintain productive professional relationships with union representatives and organizational leadership.
• Sound professional judgment and discretion, including appropriate confidentiality.
• Effective workplace investigation and documentation skills.
• Ability to interpret and consistently apply company policies and collective bargaining agreements.
• Ability to provide clear and practical HR guidance to operational management.
• Ability to effectively support employees and managers located at multiple worksites.
• Strong organizational and follow-through skills.
• Ability to work independently while collaborating effectively with site and regional leadership.

Work Location and Schedule

• Based in the Tacoma, Washington area supporting Madigan Army Medical Center, Madigan contract satellite facilities, and other HHI satellite operations.
• Involves a combination of on-site work and occasional remote work, based on operational and HR needs.
• Regular interaction with employees, supervisors, site leadership, regional leadership, and union representatives is required.
• Periodic travel between supported locations is required.
• Employment may be subject to applicable federal installation access, background, credentialing, or security requirements.

Compensation and Experience

• Salary: USD 65,000 - 80,000 per year
• Experience: Minimum 5 years
• Location: Tacoma, WA (onsite)