Human Resources Generalist

Suzanne Snell Human Resources & Recruiting; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Suzanne Snell Human Resources & Recruiting on behalf of our client seeks an experienced HR Generalist to support a high-volume retail store environment in San Francisco, CA. Fluency in English and Chinese is required.

Responsibilities include serving as the primary HR resource for store leadership and employees, managing employee relations, investigations, performance and leave administration, and ensuring compliance with federal, state, and local laws.

Qualifications

• Bachelor's degree in HR, business, or related field
• 5+ years of progressive HR experience in high-volume settings
• Strong knowledge of California employment law and wage/hour rules
• Experience handling employee relations investigations and workers' compensation cases
• Bilingual English/Chinese; PHR-CA certification preferred
• Ability to work independently and manage multiple priorities

Responsibilities

• Serve as the primary HR resource for store leadership and employees
• Manage employee relations, workplace investigations, and performance management
• Ensure compliance with Federal, California, and local employment laws
• Support Workers' Compensation claims, leave administration, and return-to-work programs
• Advise managers on corrective actions, policy interpretation, and employee matters
• Promote a positive, productive, non-union work environment

Skills

HRIS proficiency

MS Office

Bilingual EN/ZH

PHR-CA preferred

Education

Bachelor's degree in HR or related field

Tools

HRIS systems

Job description

On behalf of our client, we are seeking an experienced Human Resources Generalist to support a high-volume retail store environment in San Francisco, CA. The position requires fluency in English and Chinese.

Responsibilities:

• Serve as the primary HR resource for store leadership and employees
• Manage employee relations, workplace investigations, and performance management
• Ensure compliance with Federal, California, and local employment laws
• Support Workers' Compensation claims, leave administration, and return-to-work programs
• Advise managers on corrective actions, policy interpretation, and employee matters
• Promote a positive, productive, non-union work environment

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field
• 5+ years of progressive HR experience in retail, supermarkets, restaurants, manufacturing, warehouse, or other high-volume hourly workforce environments
• Strong knowledge of California employment law, wage and hour regulations, meal/rest break requirements, and leave laws
• Experience handling employee relations investigations and Workers' Compensation cases
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proficiency with HRIS systems and Microsoft Office
• Bilingual English/Chinese PHR-CA certification preferred

This is an excellent opportunity for an experienced HR professional who thrives in a hands-on, employee-facing role and is passionate about supporting business operations and workforce engagement.