Human Resources Data Support Specialist

Austin Community College; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A prestigious university in Dayton is seeking a Human Resources Data Support Specialist to ensure data integrity and support the HR department. Responsibilities include managing data entry into systems, providing customer service, and resolving HR-related queries. The ideal candidate will have a high school diploma, experience in customer service, and knowledge of HRIS systems. The position requires excellent communication skills and the ability to maintain confidentiality and adhere to high ethical standards.

Qualifications

• Minimum two years of successful face‑to‑face customer service experience.
• Experience as an administrative support in an office environment.
• Strong written and oral communication skills.

Responsibilities

• Coordinate, prepare, verify, enter, and audit data entry into computerized systems.
• Ensure data integrity and compliance with defined standards.
• Process personnel actions for all University employee classifications.

Skills

Customer Service

Data Entry

Critical Thinking

Problem Solving

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

HRIS/Payroll System

Enterprise Resource Planning System (ERP)

Job description

Overview

Join the University of Dayton as a Human Resources Data Support Specialist! The University of Dayton, a top‑tier Catholic research university, is seeking a talented and detail‑oriented Data Support Specialist to join our dynamic Human Resources department.

Responsibilities

The Data Support Specialist in the Office of Human Resources coordinates, prepares, verifies, enters, and audits data entry into computerized information systems. Ensures data integrity using defined data entry standards and meets regularly with the Manager of the Data Support Team to ensure data and policy compliance. This position processes electronic and paper/TDX personnel actions for all University employee classifications and transaction types; provides quality customer service by processing data in a timely and accurate manner; monitors and provides first‑level support for HRIS TDX general service tickets, escalating to Data Team members or other core units in Human Resources as needed; listens to and helps resolve customer concerns utilizing approved handbooks and other available resources; directs complex issues to the specific unit within HR; provides instruction and advice to personnel action originators and approvers; researches pay and/or data issues; maintains confidentiality of employee information; and communicates with a diverse constituency at all levels of the University.

Minimum Qualifications

• High school diploma or equivalent with minimum two years of successful face‑to‑face customer service experience.
• Knowledge of human resources and payroll practices, entering new hires into the HRIS system, and processing changes to employee records in the system.
• Minimum of one year of experience providing administrative support in an office environment, including the ability to answer basic human resources questions; maintaining personnel files and other human resources records; and data entry.
• Critical thinking and problem solving ability.
• Experience working well under pressure and meeting deadlines.
• Minimum of one year of experience using an Enterprise Resource Planning System (ERP) or HRIS/Payroll system.
• Basic proficiency with the Microsoft Office Suite of products, electronic email and calendars, and cloud‑based office software.
• The ability to sit in front of a computer for long periods, use a telephone and other office machinery.
• Strong written and oral communication, grammar, punctuation and spelling skills.
• Experience maintaining confidentiality, high ethical standards and exhibiting good judgment of work related matters.

Preferred Qualifications

• Three or more years of successful face‑to‑face customer service experience.
• Three or more years of experience providing administrative support in a human resources department, or in higher education.
• Strong attention to detail and experience multi‑tasking.
• Ability to be a strong team player.
• Excellent organizational skills and proven verbal communication skills.
• Ability to work with people from various backgrounds and at all levels in the organization.
• Three or more years of Banner/other HRIS/ERP experience.
• Knowledge of and sensitivity to a Catholic Marianist work environment.
• Experience using an Applicant Tracking System, such as PageUp.
• Proven experience handling difficult interactions with tact and composure.

Special Instructions

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full‑time basis. The University does not provide work visa sponsorship for this position.

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.