Human Resources Coordinator

Global Edge Group; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Global Edge Group in Houston is seeking a Human Resources Coordinator (Shared Services) to act as a core operational resource for HR service delivery, coordinating recruiting support, onboarding workflows, and essential admin tasks.

You will handle onboarding/offboarding, resolve HR inquiries, ensure compliance, generate HR reports and dashboards, and collaborate with leadership to improve processes. Excellent communication and HRIS knowledge are essential.

Qualifications

• Bachelor’s degree in HR or related field.
• Minimum 3 years of progressive HR or HR shared services experience.
• Strong written and verbal communication of complex HR concepts.

Responsibilities

• Onboarding & Offboarding: manage end-to-end onboarding including contingencies and orientation.
• Employee Inquiry Resolution: resolve HR inquiries on benefits, payroll, policies with guidance.
• Compliance & Auditing: ensure workflows comply with policies and regulatory standards; assist in HR reporting.
• Reporting & Analytics: generate recurring reports, ad-hoc summaries, and dashboards for HR leadership.
• Operational Alignment: collaborate with HR leadership to align activities with priorities and process improvements.
• Knowledge Management: maintain SOPs and knowledge-base documentation.
• Other Duties: perform additional HR and administrative projects as assigned.

Skills

Communication

Critical Thinking

HR Domain Knowledge

Process Improvement

Education

Bachelor’s degree in HR or related field

Job description

Role: Human Resources Coordinator (Shared Services)

Primary Purpose Acts as a core operational resource for HR service delivery by coordinating recruiting support, managing onboarding workflows, and executing essential administrative functions.

Key Responsibilities

• Onboarding & Offboarding: Manage end-to-end new hire onboarding, including tracking pre-employment contingencies, sending welcome communications, building personnel files, and facilitating new hire orientation.
• Employee Inquiry Resolution: Resolve moderate to complex HR inquiries regarding benefits, payroll, policies, and procedures with accurate, timely guidance.
• Compliance & Auditing: Ensure service center workflows comply with relevant policies and regulatory standards; partner with stakeholders to execute regular HR reporting and compliance audits.
• Reporting & Analytics: Generate recurring reports, ad-hoc summaries, and dashboards for HR leadership.
• Operational Alignment: Collaborate with HR leadership to align daily shared services activities with organizational priorities and process improvements.
• Knowledge Management: Serve as a subject-matter resource for HR operations, assisting in refining standard operating procedures (SOPs) and knowledge-base documentation.
• Other Duties: Execute additional HR and administrative projects as assigned.

Required Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (or an equivalent combination of education and experience).
• Experience: 3+ years of progressive experience in Human Resources or HR shared services.

Knowledge, Skills & Abilities

• Communication: Strong written and verbal skills with the ability to convey complex HR concepts clearly.
• Critical Thinking: Ability to triage ambiguous inquiries, perform initial root-cause analyses, and route escalations appropriately.
• HR Domain Knowledge: Understanding of core and extended HR policies, including leaves of absence, complex benefit triggers, and HRIS data dependencies.
• Process Improvement: Experience identifying operational bottlenecks, updating documentation, and adapting to system or policy change-management initiatives.