Human Resources Assistant (Employee Benefits).

Air Force Services Agency; Del Rio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Air Force Services Agency is seeking a knowledgeable administrator to support the group insurance program for active and former employees in Texas. You will explain eligibility criteria, process enrollments, and manage payroll deductions while maintaining accurate participant files and related documentation.

The role requires experience with health/life insurance programs, strong MS Office skills, and the ability to coordinate with NAF-HRs and contractors.

Qualifications

• Experience with health/life insurance programs.
• Ability to manage multiple projects simultaneously.
• Proficient in MS Office applications (databases, spreadsheets, PowerPoint).
• Strong written/verbal communication skills.

Responsibilities

• Assist with administration of the group insurance program for active and former employees.
• Explain eligibility criteria, plan provisions and policy procedures to stakeholders.
• Process enrollments and payroll deductions, verify documentation and eligibility.
• Prepare/process death claims and maintain related records.
• Provide administrative support for claims and the DoD Portability Program as needed.

Skills

Communication skills

Financial reporting

Tools

MS Office

Job description

Duties

Assists with the administration of the group insurance program for active and former employees. Explains eligibility criteria, plan provisions and policy procedures to NAF-HRs, payroll offices, and active/former employees. Responds to requests for continuing coverage and processes enrollments and payroll deductions. This includes, but is not limited to, determining eligibility, verifying documentation, corresponding with applicants and/or NAF-HRs, enrolling applicants in appropriate programs, and establishing payment and participant files. Notifies participants and contractors of loss of coverage. Processes required termination forms and corresponding with participants about alternative insurance coverages. Prepares/processes death claims for deceased participants. Provide administrative support for the NAF Asset and Liability Insurance program by reviewing submitted claims documentation for completeness, maintaining claims records and tracking logs, preparing payment documentation, and routing claims packages for management review and approval in accordance with established procedures. Verifies status forms/identification cards from contractors and processes corrections as required. Researches/resolves problem cases, assists with announcement/implementation of program changes, and corresponds with insurance contractors as needed. Orders supplies from contractors and responds to requests for supplies from NAF-HR offices and participants. Maintains familiarity with Retirement Plan administration to timely react to plan changes affecting annuitants enrolled in the continuing coverage programs. Reduces retiree life insurance coverage and processes related changes. Assist with accounts receivable duties to include bi-weekly and monthly reconciliation of active contributions and retiree payments, updating spreadsheets, recording payments, sending late payment notices, and preparing monthly premium statements of amounts due from or owed to participants resulting from erroneous payments. Administers benefits database, to include inputting and updating data, maintaining familiarity with database design, performing back-up procedures, submitting system change requests, and reporting malfunctions. Assist with development/maintenance of website information. Assists with decision making and administrative support for the DoD Portability Program. Prepares and conducts training and briefs for field staff regarding group insurance programs, plans, policies, and procedures. Has contact, communication, and coordination with NAF employees at all echelons to include installation-level NAF-HRs, attorneys, contractors, and active/retired plan participants and family members, as well as other DoD agencies. May be required to performs other related duties as assigned.

Requirements

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires that the incumbent be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.
• This position may require the incumbent to travel.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/14/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Experience working with health/life insurance programs, concepts and laws. Experience with managing and executing multiple projects simultaneously. Preform independently and resolve problems/variances on own initiative, applying and providing alternative solutions. Progressively responsible experience with MS Office application software such as; computer databases, spreadsheets, and power point presentations.

Preferred Experience

Claims adjudication procedures and medical/insurance terminology are preferred.

Knowledge, Skills And Abilities (KSA's)

Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• Excellent written/verbal communication skills.
• Knowledge, skills, and abilities to design and create financial management reports.
• NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

• Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.