Human Resources Assistant

Pride Health; Tampa (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Pride Health is hiring an HR Service Center Rep I in Tampa, FL to serve as the first point of contact for benefits, policies, and employee relations inquiries. This is a 3+ month assignment with extension potential.

You will handle high call volumes in a center, respond via phone, email, or fax, and maintain records in HRIS while escalating complex issues to Tier 2 as needed. A strong HR/CRM background and attention to detail are essential.

Qualifications

• 1-2 years of HR administration or call center experience required.
• Familiarity with call center metrics including volume and AHT.
• Experience with HRIS, Applicant Tracking and HR reporting.
• Proficient in Microsoft Office; able to type 45 wpm.
• Strong communication across diverse populations.

Responsibilities

• Handles high volume of incoming calls in a call center.
• Evaluates and responds to employee inquiries via phone, fax and email.
• Reviews and interprets employee data to resolve issues.
• Escalates more complex issues to Tier 2 or Supervisor.
• Maintains detailed records of all interactions in Case management.

Skills

Excellent interpersonal skills

Verbal communication

Written communication

Attention to detail

Problem solving

Organization

Microsoft Office

Typing 45 wpm

English proficiency

Education

High school diploma

Associates degree preferred

Tools

HRIS

Applicant Tracking

HR Reporting

Business Objects

Job description

Pride Health is hiring for HR Service Center Rep I for one of Healthcare client at Tampa FL 33617.

Title : HR Service Center Rep I

Shift : Monday-Friday 9:30am - 6:00pm

Pay Range : $18/hr to $19/hr

Duration : 3+ Months + Extension

Job Description:

Summary

Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing

pertaining to benefits, employment policies and procedures, employee relations issues, recruitment,

learning and development and performance management. Provides assistance for all Tier 1 questions

and issues, using a knowledgebase of information and established processes and protocols to respond to

inquiries. Escalates more complex issues as appropriate and maintains records of all interactions.

Duties and Responsibilities

• Handles high volume of incoming calls in a call center environment
• Evaluates and responds to employee inquires via phone, fax and email and provides
• Reviews and interprets employee data to resolve issues
• Demonstrates sensitivity and respect at all times when dealing with others
• Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as
• Creates and maintains detailed, complete and accurate records of all interactions in Case
• Follows prescribed protocols for problem resolution
• Provides education and guidance to callers about available tools and resources
• Enters, scans and retrieves employee data in HRIS per established guidelines and
• Maintains confidential centralized employee files
• Maintains privacy and confidentiality of information, protects the assets of the Company,
• Provides callers with excellent, efficient and courteous service
• Performs other duties as assigned or requested

appropriate and timely responses through use of a knowledgebase and in accordance with

appropriate

Management System

authorization processes while ensuring accuracy of information

reports non-compliance and adheres to all applicable federal, state and local laws and

regulations, and company policies and procedures

Required Work Experience:

1 - 2 years of experience in human resources administration and/or a call center environment required

Knowledge:

• Familiarity with and ability to adhere to standard call center metrics, including Call Volume,
• Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as

Average Handle Time, Wrap, Schedule Adherence and attendance and punctuality

Business Objects)

Skills:

• Excellent interpersonal, verbal and written communication skills
• Excellent attention to detail, problem solving, organization and prioritization skills
• Ability to follow specific, detailed instructions, resolve routine problems and perform basic
• Ability to prioritize, problem solve and apply critical thinking skills
• Ability to effectively interact with a diverse population at all levels within the organization
• Ability to maintain composure in stressful situations
• Experience with Microsoft Office products (Excel, Word, PowerPoint)
• Ability to type a minimum of 45 words per minute while interacting with customers on the
• Ability to read, write and speak the English language, communicating clearly and effectively

interpretation utilizing published information and tools

phone

with callers

Required Education

High School Diploma or equivalent REQUIRED

Associates Degree preferred, but not required

Preferred skills:

Transcription

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.