Human Resources Administrator

ABM Industries; International Falls (MN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Free parking

Job summary

ABM Industries is seeking an HR Administrator to support day-to-day HR operations on-site at IAD, with occasional support at DCA. You will handle LOA processing, onboarding, investigations intake, and HRIS data maintenance while delivering responsive service to a large frontline team.

Responsibilities include handling high-volume inquiries, documentation, onboarding coordination, and collaboration with Site HR. Attention to detail and strong communication are essential.

Qualifications

• 2–3 years of administrative experience, preferably in HR.
• Experience supporting a large frontline employee population.
• Proficiency in MS Office; data entry experience.
• People-first mindset with strong communication skills.
• Attention to detail and professionalism.
• High school diploma or GED required.
• Ability to pass SIDA background check and drug screen.

Responsibilities

• Manage high-volume HR inquiries via phone and email with strong customer service.
• Serve as first contact for HR inquiries and investigations; route as needed.
• Document interactions for accuracy and compliance; maintain case data.
• Support onboarding, LOA processing, and leave workflows across systems.
• Coordinate orientation sessions and monitor onboarding completion.
• Maintain employee files and HR filing system; ensure compliance.
• Communicate effectively with employees and management.
• Assist with compensation and benefits communications as needed.
• Provide general administrative support to ensure daily operations.

Skills

Administrative experience

MS Office

Data entry

HR support

People-first mindset

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Description

ABM is hiring a Human Resources (HR) Administrator to support day‑to‑day HR operations by providing administrative and coordination assistance across HR functions, including HRIS data maintenance, employee relations support, leave of absence (LOA) intake and processing, onboarding, investigations intake, and benefits/compensation recordkeeping. The role manages high‑volume inbound phone and email inquiries, processes LOA transactions across systems, documents interactions for accuracy and compliance, and delivers timely, accurate guidance on LOA policies and procedures. This position requires strong customer service skills, attention to detail, and effective collaboration with Site HR and other stakeholders.

This is an on‑site role (Mon-Fri 8:30am-5pm) based primarily at IAD – Dulles International Airport, with occasional support required at DCA – Reagan National Airport. Free parking is provided.

Pay: $25.00 per hour

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Manage a high volume of incoming phone calls and emails while providing excellent customer service and timely assistance to team members.
• Serve as the first point of contact and intake for HR inquiries and investigations, providing accurate guidance and escalating issues through the proper channels when needed.
• Document all interactions thoroughly and promptly, ensuring accurate case data and compliance with service‑level agreements for reporting and metrics/KPIs.
• Build and maintain trusted relationships with stakeholders through consistent communication and collaboration.
• Facilitate new hire orientation sessions and monitor the completion of all onboarding activities, including required documentation, system inputs, and follow‑up tasks.
• Demonstrate accountability in delivering clear, accurate communication to all stakeholders.
• Prioritize responsibilities effectively and maintain proficiency in managing an assigned workload.
• File, retrieve, and organize personnel documents; maintain employee files and the HR filing system.
• Establish and maintain effective communication and working relationships with employees and management.
• Comply with all safety, security, compliance, and quality standards set by the Company, Clients, and regulatory authorities.
• Support performance management and improvement tracking processes.
• Assist with employee relations by gathering documentation, routing information, and supporting HR as needed.
• Support company‑wide employee communication activities.
• Assist with compensation and benefits communication and maintain related records.
• Support employee safety, wellness, and health reporting; complete verification of employment requests.
• Provides general administrative support to ensure the efficient daily operation of the Administrative Office, including additional duties as needed and covering the front desk when required.
• Perform miscellaneous duties as assigned.

Qualifications

• 2-3 years of administrative experience, preferably in a human resources setting
• Experience supporting a large (300+) frontline employee population
• Proficiency in MS Office; experience with data entry
• Experience supporting a high-volume employee population and having a people‑first mindset
• Attention to detail; strong written & spoken communication skills; professionalism
• High school diploma or GED required
• Ability to pass SIDA background check and drug screen (including marijuana)

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.

ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com