Human Resource Manager II

Chick-fil-A Supply; Dalton (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Food and drinks provided

Paid time off (PTO)

Wellness programs

Holiday pay

Health insurance options

401K retirement plan

Education investment plan

Wellbeing support

Job summary

Chick-fil-A Supply seeks an experienced HR Leader to stand up and manage human resources for a new distribution center in Cartersville, GA. You will guide performance management, safety, engagement, and workforce development while shaping policies and benefits for a growing facility.

You will collaborate with CFA Inc. and CFA Supply leadership to ensure compliance, lead an engaging culture aligned with care and excellence, and oversee recruitment, onboarding, and employee relations for a

Qualifications

• Experience leading HR in distribution or manufacturing environments.
• Knowledge of HR policies, procedures, and practices.
• Ability to build relationships and influence across multiple operations.
• Ability to navigate challenging situations with honor and respect.
• Strong business communication and presentation skills.
• Experience conducting investigations including accidents and harassment.
• Experience recruiting and developing a diverse team.
• Ability to lead through change management.
• Flexibility to work evenings, weekends, and holidays.
• Proficiency with Microsoft Word, Excel, and Outlook.
• English communication skills to follow instructions and documentation.

Responsibilities

• Support the GM with guidance on performance management, problem solving, and HR policies including FMLA, ADA, and workers' compensation.
• Execute recruitment and retention initiatives aligned to the DC's broader business goals.
• Partner with the CFA Inc. legal team to ensure compliance with federal and state requirements, and advise DC leaders on employment law and government regulations.
• Implement and oversee performance review and incentive programs within the DC.
• Drive progress toward KPI targets related to attrition, employee engagement, and safety.
• Lead the employee engagement strategy across all departments of the DC.
• Support DC growth and future openings through interviews, training and onboarding, and temporary talent support when needed.
• Provide employee relations support for distribution center staff, maintaining a positive, service-focused mindset.
• Collaborate with the CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and business partners to strengthen alignment and collaboration.
• Recruit, train, and develop a strong team.
• Complete other activities deemed valuable by the organization.

Skills

HR leadership

Performance management

Employee relations

Recruitment & retention

Change management

Policy compliance

Communication

Investigations

Diversity & inclusion

MS Office

Education

Bachelor's degree in Business Administration

High School Diploma or GED

PHR/SPHR or SHRM-CP/SHRM-SCP

Job description

Join Chick-fil-A Supply and help set the people strategy in motion for a brand-new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This Human Resources leader role supports workforce engagement and development during the stand up of the facility, while managing reward and benefit systems to support organizational goals. You will report to the Regional Human Resource Leader and oversee day-to-day HR operations onsite at the DC.

What you'll do

• Support the GM with guidance on performance management, problem solving, and HR policies including FMLA, ADA, and workers' compensation.
• Execute recruitment and retention initiatives aligned to the DC's broader business goals.
• Partner with the legal team at CFA Inc. to help ensure compliance with applicable federal and state requirements, and advise DC leaders on employment law and government regulations.
• Implement and oversee performance review and incentive programs within the DC.
• Drive progress toward target KPIs related to attrition, employee engagement, and safety.
• Lead the employee engagement strategy across all departments of the DC.
• Support the Chick-fil-A vision and strategy by helping build a culture aligned with the values of care, safety, and excellence.
• Support DC growth and future openings through participation in interview events, training and onboarding, and temporary talent support when needed.
• Provide employee relations support for distribution center staff, maintaining a positive, service-focused mindset.
• Collaborate with the CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and business partners to strengthen alignment and collaboration.
• Recruit, train, and develop a strong team.
• Complete other activities deemed valuable by the organization.

What you bring

• 7 years of HR experience in a distribution or manufacturing environment.
• High School Diploma or GED.
• Demonstrated knowledge of general HR policies, procedures, and practices.
• Ability to build relationships with and influence others across multiple operations.
• Ability to navigate confrontational situations while ensuring all parties are treated with honor, dignity, and respect.
• Excellent business communication and presentation skills.
• Experience conducting investigations, including accidents and harassment allegations.
• Experience recruiting and developing a strong, diverse team.
• Ability to lead through change management.
• Ability to occasionally work evenings, weekends, and holidays.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Proficient English communication (reading, writing, and speaking) to follow verbal instructions, complete documentation and paperwork, and interpret company communications safely and accurately.

Preferred qualifications

• Bachelor's Degree in business administration, organizational development, human resources, or another relevant field.
• Spanish speaking strongly preferred (regional based qualification).
• 10+ years of HR experience in a distribution environment.
• Active PHR/SPHR or SHRM-CP/SHRM-SCP or similar certification.
• Excellent knowledge of employment law and other governmental requirements related to human resources.
• Working knowledge of logistics, warehousing, and IT systems.
• Working knowledge of supply chain innovations.
• Working knowledge of safe work practices (OSHA, etc.) for functions performed in a distribution facility.
• Demonstrated business acumen and ownership of HR KPIs using data for continuous improvement.
• Demonstrated ability leading in a distribution center.
• Startup experience and food service distribution experience.

Schedule, location, and travel

• Location (onsite): 726 Cassville White Rd NW, Cartersville, GA 30121
• Work environment: Warehouse
• Travel requirement: 5%
• Relocation assistance: No

Benefits at a glance

• Food and drinks provided: Free lunch, snacks and drinks as part of your workday.
• Paid time off: PTO accrues up to 3 weeks your first year, with immediate access to 40 hours upon hire.
• Wellness: 16 hours per year.
• Holiday pay: 8 days per year.
• Health insurance options: A variety of health insurance options, including a no premium health insurance for individuals and a low-cost premium for family plans.
• Retirement: 401K with 5% match for eligible employees.
• Education investment plan: A generous benefit for continued education for eligible staff.
• Additional benefits: Support across emotional, social, physical, financial and spiritual wellbeing.

Required experience: 7 years. Preferred experience: 10 years.