DC Human Resource Manager II

Chick-fil-A Supply; Cartersville (GA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free lunch and snacks

PTO accrues up to 3 weeks

Wellness hours

Holiday pay

Health insurance options

401K with match

Education investment plan

Employee well-being program

Job summary

Chick-fil-A Supply in Cartersville, GA, onsite, seeks an HR leader to drive operations for a brand-new distribution center. You will guide performance management, hiring, retention, engagement, and compliance while training talent professionals across the network.

You will collaborate with senior leaders and the CFA Inc. team to ensure a service-focused employee experience that aligns with care, safety, and excellence as the DC stands up and grows.

Qualifications

• 7 years HR experience in a distribution or manufacturing environment.
• General HR policies, procedures, and practices knowledge.
• Ability to influence across multiple operations.
• Navigate confrontational situations with integrity and respect.
• Excellent business communication and presentation skills.
• Investigations experience (accidents, harassment).
• Experience recruiting and developing a diverse team.
• Ability to lead through change management.
• Occasional evenings, weekends, and holidays.

Responsibilities

• Support the GM with guidance on performance management, problem solving, and HR policies including FMLA, ADA, workers’ compensation.
• Execute recruitment and retention initiatives to support DC goals.
• Coordinate with CFA Inc. legal to ensure compliance with federal and state requirements and advise DC leaders on employment law.
• Implement and oversee performance review and incentive programs within the DC.
• Track and achieve HR KPIs related to attrition, engagement, and safety.
• Drive the DC-wide employee engagement strategy across all departments.
• Support organizational growth and DC openers through interview events, training and onboarding, and temporary talent support.
• Provide employee relations support to DC staff.
• Recruit, train, and develop a strong team with a service-focused mindset.
• Complete other HR activities deemed valuable by the organization.

Skills

HR leadership

Employee relations

Policy compliance

Communication

Change management

Hiring & retention

MS Office skills

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Onsite in Cartersville, GA, you will help lead HR operations for a new Chick-fil-A Supply distribution center. This role focuses on performance management, hiring and retention, employee engagement, and HR compliance, while supporting the stand up of a brand-new DC and training talent professionals across the network.

You will work closely with the CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and business partners to drive alignment, collaboration, and a service-focused employee experience.

What You’ll Do

• Support the GM with guidance on performance management, problem solving, and HR policies (including FMLA, ADA, workers’ compensation, and related topics).
• Execute recruitment and retention initiatives that support broader distribution center goals.
• Coordinate with the legal team at CFA Inc. to help ensure compliance with applicable federal and state requirements, and advise DC leaders on employment law and government regulations.
• Implement and oversee performance review and incentive programs within the DC.
• Track and achieve target HR Key Performance Indicators (KPIs) related to attrition, employee engagement, and safety.
• Drive the DC-wide employee engagement strategy across all departments.
• Support the Chick-fil-A vision and strategy by building a culture aligned with care, safety, and excellence.
• Support organizational growth and future distribution center openers through interview events, training and onboarding, and temporary talent support when needed.
• Provide employee relations support to distribution center staff.
• Recruit, train, and develop a strong team, while maintaining a positive, service-focused mindset.
• Complete other HR activities deemed valuable by the organization.

What You’ll Need

• 7 years of HR experience in a distribution or manufacturing environment.
• High School Diploma or GED.
• Demonstrated knowledge of general HR policies, procedures, and practices.
• Ability to build relationships and influence others across multiple operations.
• Ability to navigate confrontational situations with honor, dignity, and respect for all parties.
• Excellent business communication and presentation skills.
• Experience with investigations, including accidents and harassment allegations.
• Experience recruiting and developing a strong, diverse team.
• Ability to lead through change management.
• Occasionally work evenings, weekends, and holidays.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Proficient communication in English (reading, writing, and speaking) to follow verbal instructions, complete documentation and paperwork, and interpret company communications.

Preferred Qualifications

• Bachelor’s Degree in business administration, organizational development, human resources, or related field.
• Spanish speaking strongly preferred (regional based qualification).
• 10+ years of HR experience in a distribution environment.
• Active PHR/SPHR or SHRM-CP/SHRM-SCP certification (or similar).
• Excellent knowledge of employment law and other HR-related governmental requirements.
• Working knowledge of logistics, warehousing, and IT systems; supply chain innovations; and safe work practices (OSHA, etc.) for distribution facility functions.
• Demonstrated business acumen using HR data to drive continuous improvement and ownership of HR KPIs.
• Demonstrated ability leading in a distribution center, including startup experience and food service distribution experience.

Travel and Work Environment

• Travel: 5%
• Work environment: Warehouse

Benefits

• Food and Drinks Provided: Free lunch, snacks, and drinks as part of your workday.
• Generous Paid Time Off: PTO accrues up to 3 weeks in your first year, with immediate access to 40 hours upon hire.
• Wellness: 16 Hours per year.
• Holiday Pay: 8 days per year.
• Health Insurance Options: Variety of options, including a no premium plan for individuals and a low-cost premium plan for family plans.
• Retirement: 401K with a 5% match for eligible employees.
• Education Investment Plan: Benefit offered for continued education for eligible staff.
• Additional Benefits: Support across emotional, social, physical, financial, and spiritual well-being.

Location

726 Cassville White Rd NW, Cartersville, GA 30121 (onsite)