Human Centered Design Expert

Service Design Jobs; United States; Remote; USD 57,000 - 67,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term and Short-term Disability

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI is seeking a Human Centered Design Expert to support the Department of Health and Human Services Office of Minority Health, focusing on accessible LEP materials and user-centric communications. This full-time remote position operates Monday–Friday, 8 am–5 pm ET and involves advising on design standards, producing templates, and contributing to contract deliverables.

Qualified candidates will hold a Bachelor's in a related field, have six+ years of HCD consultation experience (federal/public

Qualifications

• Bachelor’s degree in human-centered design, user experience design, computer science, or a related field.
• At least six years of experience providing human-centered design consultation, preferably in a public health or federal government setting.
• Must be eligible for an HHS Public Trust security clearance.

Responsibilities

• Review, recommend, and implement changes to ensure that revised HHS OMH materials incorporate human-centered design principles.
• Review HHS OMH materials and recommend improvements to them based on human-centered design principles.
• Apply human-centered design processes to materials produced for LEP communities, determine and recommend design solutions and improvements, and evaluate correspondence designs according to LEP community requirements.
• Advise HHS OMH on human-centered design matters.
• Provide general advice on designs and templates as well as specific advice on revised HHS OMH materials.
• Contribute to and provide consultation on contract deliverables, including English literacy promotion materials, community outreach materials, meeting agendas, annual reports, and final reports.
• Juggle multiple deliverables and meet deadlines in a fast-paced work environment.
• Attend and contribute to project status update meetings at least biweekly.

Skills

Six years of HCD consultation

Education

Bachelor’s degree in HCD/UX/CS

Master’s degree in HCD/UX/CS

Job description

As a Human Centered Design Expert, you will help the Department of Health and Human Services (HHS) Office of Minority Health (OMH) to meet its mission of providing national leadership, resources, and coordination to improve the health of racial and ethnic minority populations and American Indians and Alaska Natives and to eliminate health disparities. You will use your human-centered design knowledge, skills, and abilities to produce materials that are more accessible to limited English proficiency (LEP) communities, helping HHS OMH to promote programs, initiatives and administration health priorities, empowering LEP communities to access HHS OMH materials independently, and making them more informed about important health and wellness issues. Join FWI in helping HHS OHM to communicate with LEP communities more effectively, thereby improving the health and wellness of millions of LEP Americans.

FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment.

Work Schedule and Location

Remote: This full-time remote position will work Monday through Friday, 8 am to 5 pm Eastern Time.

Responsibilities

• Review, recommend, and implement changes to ensure that revised HHS OHM materials incorporate human-centered design principles.
• Review HHS OMH materials and recommend improvements to them based on human-centered design principles.
• Apply human-centered design processes to materials produced for LEP communities, determine and recommend design solutions and improvements, and evaluate correspondence designs according to LEP community requirements.
• Advise HHS OMH on human-centered design matters.
• Provide general advice on designs and templates as well as specific advice on revised HHS OMH materials.
• Contribute to and provide consultation on contract deliverables, including English literacy promotion materials, community outreach materials, meeting agendas, annual reports, and final reports.
• Juggle multiple deliverables and meet deadlines in a fast-paced work environment.
• Attend and contribute to project status update meetings at least biweekly.

Qualifications

• Bachelor’s degree in human-centered design, user experience design, computer science, or a related field of study.
• At least six years of experience providing human-centered design consultation, preferably in a public health or federal government setting.
• Must be eligible for an HHS Public Trust security clearance.

Desired

• Master’s degree in human-centered design, user experience design, computer science, or a similar field of study.
• Federal government, government contracting, or public health experience preferred but not required.

FWI is an Equal Opportunity Employer, including disability/vets.

Benefits

At FWI, we place the highest importance on creating an exceptional employee experience. You’ll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

Pay Range

$41.60 to $48.93/hour, depending on experience, education and clearance level.