Human-AI Interaction & UX Expert (AI Community)

Jobs for Humanity; United States; À distance; USD 25 000 - 69 000; Plein temps

Avantages offerts par ce poste

Remote work

Global AI community

Flexible engagements

Résumé du poste

TELUS Digital is seeking a Human-AI Interaction (HAI) & UX Expert to audit, calibrate, and refine multi-turn AI conversations. You will study friction points between user intent and machine response, shaping empathy, tone, and logic to elevate user collaboration.

This role emphasizes remote, globally distributed collaboration with flexible scheduling. You will join a 1M+ strong AI community, applying your native language skills and academic background to impact real-world AI systems used by

Qualifications

• Bachelor’s degree in a relevant field related to human-computer interaction and user research.
• Strong understanding of UX research methods and cognitive psychology principles.
• Experience evaluating multilingual and accessible design for global audiences.

Responsabilités

• Conduct Conversational UX Auditing to ensure stateful, concise interactions.
• Perform Trust & Calibration analysis to refine AI trust signals.
• Develop and test personas to align tone across industries.
• Assess accessibility and inclusivity for diverse speech patterns and dialects.

Connaissances

UX Research

HCI

Cognitive Psychology

Behavioral Economics

Formation

Bachelor’s Degree in HCI / Cognitive Psychology / UX Research / Behavioral Economics

Description du poste

Задачи

• Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
• Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust".
• Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
• Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.

Требования

• Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
• Native Language: Native-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural "vibe" and natural flow of dialogue.
• English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration.
• Assessment: In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.
• Payment: Currently, pay rates for experts range from $18 - $50 USD per hour. Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

Условия

At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.